Salesforce Support Specialist

Urban Peak Denver•Denver, CO

About The Position

Under the supervision of the Data Systems Manager, the Salesforce Support Specialist supports the ongoing management, configuration, and enhancement of Urban Peak’s Salesforce platform. The role helps maintain system health, support users, ensure data accuracy, and improve Salesforce processes in alignment with organizational goals. It also supports consistency between Salesforce and integrated systems such as HMIS (Homeless Management Information System), with responsibilities in Salesforce administration and data quality oversight. The position is expected to ensure that interactions, interventions, and environments at Urban Peak are trauma-informed and emphasize the physical and emotional safety of youth and staff. Duties are performed personally, with the supervisor, and/or in coordination with other staff; additional work functions and duties may be assigned. Urban Peak is a Denver nonprofit founded in 1988 that provides services to youth ages 15 through 24 experiencing homelessness or at imminent risk of homelessness. Its services include street outreach, shelter, a daytime drop-in center, supportive housing, education and employment services, case management, life skills courses, behavioral health evaluations, and meals.

Requirements

Bachelor’s degree in Information Systems, Business, or a related field, or equivalent experience.
Two years of experience with Salesforce or another CRM system; listed as preferred in the posting.
Experience supporting integrated systems or data synchronization processes.
Basic understanding of reports, dashboards, data management, and system integrations.
Strong analytical and problem-solving skills, especially with data reconciliation.
Team-oriented approach and proactive problem-solving.
Computer proficiency and experience with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Understanding of and commitment to trauma-informed care and positive youth development.
Must be insurable as a driver on Urban Peak’s auto liability policy when conducting agency business or transporting youth in an Urban Peak vehicle or approved personal vehicle.
Must pass federal and state background checks.
Must pass a pre-employment physical.
Must pass pre-employment tuberculosis (TB) screening.
Must provide proof of education (high school diploma or official transcripts).

Nice To Haves

Salesforce Administrator Certification.
Familiarity with nonprofit, housing, or human services data environments.
Lived experience reflective of the youth served is encouraged but not required.
Ability to use a second language in written and verbal communication is desired but not required.

Responsibilities

Provide day-to-day Salesforce administration, including user account setup, permissions, and system access.
Assist in building and maintaining reports and dashboards.
Support configuration tasks involving custom objects, fields, page layouts, validation rules, and basic automations (Flows).
Troubleshoot and resolve user issues, escalating complex problems as needed.
Document system processes, workflows, integrations, and data reconciliation procedures.
Maintain data quality through regular audits, deduplication, and data imports and updates.
Monitor data entry across the organization, identify performance gaps, and partner with program managers to uphold data expectations.
Reconcile data between Salesforce and the integrated HMIS system to ensure accuracy, consistency, and completeness.
Investigate and resolve discrepancies between systems in collaboration with the Program Oversight team.

Benefits

100% employer-paid medical and dental plans, with buy-up plans available.
Vision plan.
Flexible Spending Plan for health and dependent care.
Accident coverage, critical care and hospitalization coverage, and an ancillary plan.
Employer-paid basic life and AD&D insurance.
Employee voluntary life insurance.
Employer-paid short-term and long-term disability.
Colorado Paid Family and Medical Leave private plan, with employee/employer costs split 50/50.
403(b) retirement plan with a 2% agency match.
Employer-paid RTD Eco Pass.
10 paid holidays.
48 hours of paid sick time.
120 hours of vacation to start, accrued over time.
Robust Employee Assistance Program.
Second-language pay differential upon successfully passing a language exam.
Staff support for lateral growth through training and mentorship.