Salesforce FSC Associate (Contractor)

Hightower Advisors•Chicago, IL

2d•Hybrid

About The Position

The Salesforce FSC Service Associate supports the management and optimization of our Financial Service Cloud, Salesforce platform, ensuring data accuracy and enhancing CRM processes. This role involves collaborating with teams, maintaining data integrity, and contributing to the continuous improvement of our Salesforce environment.

Requirements

Bachelor’s degree in a relevant field or equivalent work experience.
Experience with Salesforce, specifically Financial Services Cloud, in an admin capacity.
Strong analytical mindset with the ability to perform data analysis and identify trends.
Enterprise-level support and documentation skills required.
Excellent communication skills to collaborate with teams and provide end-user support.
Ability to configure Salesforce and implement minor enhancements.
Ability to troubleshoot issues and propose effective solutions.
You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.

Responsibilities

Maintain the integrity, accuracy, and consistency of Salesforce data through ongoing governance, cleansing, imports/exports, deduplication, and quality assurance activities.
Serve as a trusted Salesforce resource by resolving user issues, driving adoption, and providing timely guidance that enhances the overall user experience regarding Financial Service Cloud.
Build and maintain reports, dashboards, and data analyses that provide actionable insights and enable informed business decisions.
Identify opportunities to streamline workflows, improve operational efficiency, and support automation and platform enhancements alongside Salesforce administrators and developers.
Create documentation, training materials, and onboarding resources that improve user knowledge, increase platform adoption, and promote best practices.
Partner with cross-functional stakeholders to gather business requirements, implement minor enhancements, and continuously optimize Salesforce capabilities.
Document configurations, workflows, processes, and system changes to ensure operational consistency, knowledge sharing, and long-term platform sustainability.