Customer Associate Contractor

Original Composites and Fibers • Toledo, OH

8d

About The Position

The Customer Service Contractor supports Original Composites Company customer service operations by processing orders, responding to customer inquiries, and coordinating with internal teams to ensure timely and accurate order fulfillment. This role provides administrative and transactional support to the Customer Service team while delivering professional, responsive service that helps meet customer needs and supports day-to-day business operations.

Requirements

• High school degree
• Fluency in Microsoft Applications (Word, Excel, Outlook)
• Strong oral & written communication and listening skills
• Supportive and adaptive to a change management initiative

Nice To Haves

• Associate or bachelor’s degree preferred
• SAP CRM and TM experience desired
• Previous experience in an ever-changing, fast-paced customer service environment
• Previous experience creating solutions in the best interest of the company and the customer
• Work with AI tools (CoPilot, SAP Joule)
• Knowledge of building materials industry preferred
• Supply Chain knowledge

Responsibilities

• Respond to customer inquiries regarding orders, shipments, and product availability.
• Process customer orders and maintain accurate order information within company systems.
• Assist customers with basic order-related questions and concerns.
• Coordinate with internal departments to support customer requests and order fulfillment.
• Follow established processes and standard work instructions.
• Engage and support TPM Office Pillar leading to increase efficiencies and waste elimination
• Enter, update, and maintain customer orders in SAP and related systems.
• Monitor order status and communicate updates to customers as needed.
• Support logistics and delivery coordination activities
• Escalate complex customer issues to appropriate team members
• Maintain customer records and documentation.
• Assist with data entry, and other operational tasks.
• Support team projects and additional duties as assigned.
• Adhere to company policies, procedures, and safety requirements.
• Live the Safety stand, adhere to the safety responsibilities
• Implement a personal safety action plan and review with leader
• Always adhere to the OCF safety policies

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED