Salesforce Developer (Service Cloud)
About The Position
We're Concentrix, an intelligent transformation partner that is solution-focused, tech-powered, and intelligence-fueled. As a global technology and services leader, we power the world's best brands. With unique data, deep industry expertise, and advanced technology solutions, we help companies become refreshingly simple to work with. We shape careers in over 70 countries, attracting top talent. The Concentrix Technical Products and Services team drives our transformation, data, and technology services, integrating digital engineering, creativity, and human behavior insights to unlock value through tech-powered experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by experts providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics to improve client outcomes and value, achieving our vision. Our game-changers are dedicated to ensuring every relationship is exceptional, earning us recognition as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture." Join us for greater opportunities and brighter futures.
Requirements
- 5-8 years of Salesforce experience
- Very strong Salesforce fundamentals across both development and core administration.
- Demonstrated experience across multiple Salesforce clouds - Sales, Service, Experience, and Marketing.
- Relevant Salesforce certifications (Platform Dev I/II, Admin, App Builder).
- Excellent written and verbal communication skills.
- Strong delivery culture with a track record of first-time-right, zero-defect production releases.
- Must reside in the United States or have a valid U.S. address for residence.
Nice To Haves
- Experience with enterprise integrations and data platforms such as Snowflake is a plus.
- Familiarity with AI capabilities, agentic frameworks, or Einstein features within Salesforce is a plus.
- Interest or exposure to emerging AI and agentic technologies is a plus.
Responsibilities
- Design, develop, and maintain custom Salesforce applications using Apex (Triggers, Batch, Queueable) and Lightning Web Components (LWC).
- Administer and configure Salesforce orgs across Sales, Service, Experience, and Marketing Clouds - including profiles, roles, sharing rules, and permission sets.
- Build and maintain Flow automations, SOQL queries, and process automations aligned to business requirements.
- Architect and manage API integrations and event-driven architectures across multi-org environments.
- Apply Salesforce security model best practices including OWD, role hierarchies, profiles, and sharing settings.
- Optimize performance through governor limit awareness, query tuning, and scalable data modeling.
- Own delivery quality — drive a first-time-right culture with zero defects in production.
- Collaborate cross-functionally and communicate technical concepts clearly to non-technical stakeholders.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
