Salesforce Change & Adoption Lead (remote with travel)

Vitaver and Associates•Jupiter, FL

12h•Remote

About The Position

The Salesforce Change & Adoption Lead will support Salesforce adoption and change delivery for a project lasting 12 or more months, with possible extensions. The role is remote, with periodic travel to Jupiter West for leadership meetings and travel throughout the Florida Power Delivery territory for in-person training and deployment support as needed. The position is a temporary project contract filled through approved staffing partners.

Requirements

Experience with change management and training delivery.
Experience with Salesforce administration.
Experience with AI assistants and agents, including Microsoft Copilot and prompt design.
Experience with process mapping and change-impact assessment.
Experience with training design, job aids, and facilitation.
Experience with communications and stakeholder engagement.
Experience with adoption and readiness measurement.
Salesforce certification or demonstrated equivalent proficiency.

Nice To Haves

Experience with utility or field-operations environments.
Experience with Microsoft 365 and SharePoint.
Experience with Agile and project delivery.
Experience with process documentation.

Responsibilities

Conduct change-impact, stakeholder, audience, and readiness assessments.
Validate current- and future-state processes and workflows.
Develop role-based training, job aids, eLearning, simulations, videos, and procedure manuals.
Configure, test, implement, and support Salesforce, including user training and support.
Develop, test, and ground AI assistants and agents, including prompt engineering and knowledge grounding.
Manage SharePoint and Microsoft 365 knowledge management.
Lead user acceptance testing (UAT), pilots, deployment, Hypercare, and sustainment.
Measure training, readiness, and adoption.