Change Agent (Travel)

MasTec Communications Group • UNAVAILABLE, UNAVAILABLE

1d

About The Position

MasTec Communications Group is seeking a Change Agent to support its national TRACE deployment. The role helps office and field employees adopt standardized processes and use TRACE desktop and mobile applications. The Change Agent builds working relationships across markets, addresses resistance with sound judgment, and prepares local Market Champions to sustain adoption. Selected Change Agents receive change management and TRACE system training before deployment.

The role includes training office users on desktop workflows, data entry, documentation, and job tracking, as well as coaching field employees on mobile application tasks such as data capture, photos, and activity updates. The Change Agent partners with local leadership and Market Champions during deployment, checks user readiness, resolves basic questions, escalates technical problems, and shares recurring issues and feedback with the TRACE team. The position requires working independently across unfamiliar markets and meeting the required travel schedule.

Requirements

• Strong interpersonal judgment, active listening, and ability to work effectively with employees who are uncertain or resistant to change.
• Technical proficiency with desktop software and smartphone applications, and ability to learn new systems and teach users with different skill levels.
• Experience delivering hands-on training or coaching.
• Ability to work independently across unfamiliar markets and meet the required travel schedule.
• Working knowledge of MS Excel and strong proficiency with MS Office.
• Demonstrated analytical, problem-solving, negotiation, and communication skills.
• Solid understanding of operational, financial, and business fundamentals.
• Ability to work independently in a fast-paced environment.
• Strong attention to detail.
• Bachelor's degree in Business, or a minimum of 3 or more years of progressively responsible and directly related experience with telecommunication services.

Nice To Haves

• Organizational change management experience, including Prosci ADKAR or a comparable approach.
• Experience in telecommunications, construction, field operations, or enterprise software rollout.
• Spanish proficiency.

Responsibilities

• Recognize employee concerns, confusion, and resistance, and adapt communication and coaching to support adoption of TRACE workflows.
• Train office users on desktop workflows, data entry, documentation, and job tracking.
• Coach field employees on the mobile application, including data capture, photos, and activity updates.
• Partner with local leadership and Market Champions during deployment.
• Confirm user readiness and transfer knowledge so local teams can provide ongoing support.
• Identify training, process, and system issues; resolve basic questions and escalate technical problems.
• Document recurring issues and provide feedback to the TRACE team.
• Develop and present effective training materials, and train, mentor, and develop employees.
• Develop and report operational metrics.

Benefits

• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Life insurance
• Short-term and long-term disability
• Medical, dental, and vision insurance
• Dependent care and medical flexible spending accounts
• Employee Assistance Program (EAP)
• Paid time off
• Paid holidays
• Family and medical leave
• Paid sick time
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level