Salesforce Product lead Sydney – Remote

Seers Group Australia Pty

5d • Hybrid

About The Position

Seers Digital is seeking a senior Salesforce Product Lead to provide product advisory, business analysis and platform expertise to a NSW Government agency. The role helps business teams get more value from Salesforce by shaping requirements, recommending priorities and supporting a practical roadmap across an integrated Salesforce environment. The client retains ownership of its platform, priorities and governance, while the Product Lead works closely with the platform owner to facilitate informed decisions.

The position is based in Sydney and requires four days per week, including regular onsite workshops and stakeholder sessions. The successful candidate will assess the Salesforce environment, business processes, governance and demand pipeline; work with stakeholders to identify needs and improvement opportunities; and support demand management, roadmap planning, testing, implementation readiness, governance and user adoption.

Requirements

• At least five years of Salesforce experience, including recent work as a Product Lead, Product Manager, Product Owner or senior Business Analyst.
• Demonstrated experience managing Salesforce backlogs, demand pipelines, enhancement requests and roadmaps.
• Strong business analysis skills, including requirements management, process improvement and UAT coordination.
• Experience working in Salesforce environments integrated with third-party applications.
• Working knowledge of Salesforce objects, flows, page layouts, permissions and reporting to shape realistic requirements.
• Confidence facilitating senior stakeholder workshops and communicating clear recommendations.
• Experience supporting governance, business cases, vendor coordination and user adoption.
• Able to commit to four days per week, including regular onsite attendance in Sydney; Sydney-based or able to attend regularly at own cost.
• Australian work rights and willingness to undergo NSW Government pre-engagement checks.

Nice To Haves

• Experience with Salesforce Sales Cloud, Service Cloud or Experience Cloud.
• Exposure to Workato, Conga Composer or Conga Sign.
• Relevant Salesforce, product management or agile certifications.
• NSW Government or public sector experience.
• Experience in tourism, events, membership or stakeholder engagement organisations.

Responsibilities

• Assess the Salesforce environment, business processes, governance and existing demand pipeline.
• Facilitate workshops with business users and senior stakeholders to identify needs and improvement opportunities.
• Gather, analyse and document requirements, process maps and proposed enhancements.
• Manage demand assessment, backlog organisation and business value analysis, and recommend priorities for client approval.
• Support roadmap development, capability planning, investment recommendations and business cases.
• Coordinate business testing, UAT, requirements validation and implementation readiness.
• Support user enquiries and issue triage, working with vendors and technical specialists across connected systems.
• Provide governance support, status reporting and supplier coordination.
• Create documentation, share knowledge and support change management and user adoption.

Benefits

• Meaningful government and enterprise projects.
• Autonomy, trust and a collaborative team that values expertise and ideas.
• Career growth opportunities to step into leadership roles, supported by mentoring and guidance from experienced leaders.
• Skill development through challenging work, knowledge sharing and access to experienced technical specialists.
• A people-first culture with open communication, team activities and social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed