Salesforce & Business Systems Administrator

Downtown Denver Partnership•Denver, CO

About The Position

The Salesforce & Business Systems Administrator is the technical architect of DDP's data flow. This role ensures that information moves seamlessly between our CRM (Salesforce), financial systems (ERP/Stripe), and marketing tools. As the gatekeeper of our systems and data, you will bridge the gap between business requirements and technical execution, optimizing our Salesforce instance to improve efficiency, productivity, and security across the entire organization. You bring strong project management skills to vendor relationships and team support requests, pair them with data entry and management practices, and deliver high-fidelity reporting to the full leadership team.

Requirements

Minimum 2–3 years of experience in a Salesforce configuration or administration role.
Salesforce Certified Administrator required.
Deep knowledge of Salesforce Flow, Service Cloud, and Sales Cloud.
Proven ability to leverage AI tools to increase individual and team productivity.
Understanding of the Quote-to-Cash process, including product configuration, pricing, and billing automation.
Independent decision-making skills with the ability to explain complex technical concepts in plain language.
Experience with third-party integrations and connected app management.
Exceptional written and verbal communication skills with a strong customer service orientation.
Ability to meet deadlines and manage multiple priorities in a fast-paced environment.

Nice To Haves

Familiarity with Apex, Lightning Web Components, and REST/SOAP API integrations preferred.
Salesforce Nonprofit Success Pack (NPSP) experience preferred
Experience with ERP integrations, particularly Microsoft Dynamics / Business Central preferred.
Familiarity with design thinking, journey mapping, or process optimization methodologies preferred.
Demonstrated ability to translate business requirements into clear, actionable solution designs preferred.
Knowledge of data governance and compliance best practices preferred.
Non-profit work related experience preferred, but not required.

Responsibilities

Independently perform all configuration tasks using standard Salesforce tools, including custom objects, fields, Lightning record pages, validation rules, approval processes, reports, dashboards, and advanced Flow Builder (Screen, Record-Triggered, Auto launched, and Scheduled).
Manage all aspects of user and license administration setup, deactivation, roles, profiles, and permission sets.
Apply Agent force, AI tools, and automation to boost team efficiency, optimize operational processes, and eliminate manual bottlenecks.
Research and recommend system enhancements or upgrades to address work order requests and achieve long-term management goals.
Perform data imports and exports using Data Loader or ETL tool; enforce data quality standards and manage duplicates.
Build and maintain revenue reporting datasets; ensure revenue opportunities in Salesforce are accurately reflected in billing and ERP systems.
Maintain a deep understanding of the Quote-to-Cash process, including product configuration, pricing, and billing automation.
Design, build, and maintain custom reports and dashboards that provide actionable insights for sales, marketing, and the leadership team.
Update and maintain user records; ensure data hygiene across integrated platforms.
Serve as the primary point of contact for Salesforce issues; provide timely triage and resolution for support tickets and technical inquiries.
Develop documentation and deliver training so team members can effectively utilize the platform.
Support onboarding for new team members to ensure technical competency across all internal systems.
Assist the Director in managing vendor budgets; maintain the technology stack inventory and DDP Technology Roadmap.
Assist with testing and QA in sandbox environments to ensure successful deployments