Salesforce Administrator

ZenBusiness Inc.

10h•Remote

About The Position

ZenBusiness is seeking a highly experienced Senior Salesforce Administrator to join our growing Business Systems team. This role goes beyond traditional administration—you will be a systems architect for scalable customer operations, owning the design, automation, and integration of Salesforce across our ecosystem. You will play a critical role in scaling Customer Success operations, enabling proactive customer engagement, lifecycle management, and support efficiency, while also supporting Sales and Marketing where needed. This role operates in a Service-oriented, 100% Lightning, Unlimited Edition Salesforce environment, deeply integrated with internal platforms and third-party systems via modern iPaaS tooling.

Requirements

8+ years of experience administering and scaling Salesforce environments.
Strong experience with Customer Success and lifecycle management workflows (beyond just Sales).
Hands-on experience with iPaaS tools (Workato preferred) and building/maintaining integrations.
Proven ability to design and implement end-to-end business process automation.
Experience integrating Salesforce with telephony, chat, or customer engagement platforms.
Familiarity with AI capabilities within Salesforce and/or external automation tools.
Strong understanding of Salesforce data architecture, governance, and deduplication
Strong data skills with the ability to query/analyze data (SQL or similar)
Expert-level understanding of Salesforce Lightning configuration, Flow (record-triggered, scheduled, screen flows) and platform capabilities.
Strong knowledge of security, access controls, and compliance best practices.
Experience working in fast-paced, high-growth environments.

Nice To Haves

Experience scaling Customer Success operations in a SaaS company (onboarding, retention, renewals).
Demonstrated success implementing automation-first strategies.
Deep experience with Workato or similar iPaaS platforms at scale.
Experience with AI-driven operational workflows.
Salesforce certifications (Advanced Admin, Sales Cloud, Service Cloud, etc.).
Experience with Salesforce DevOps Center and
Experience thriving in high-growth startups where systems must scale rapidly.

Responsibilities

Work closely with Product, Engineering, Data, and Business teams to design and automate scalable customer lifecycle workflows (onboarding, engagement, retention, renewals).
Partner with Customer Success and Operations teams to replace manual processes with automation-first solutions.
Build systems that enable proactive engagement, segmentation, and lifecycle visibility.
Build and maintain integrations between Salesforce and internal/external systems using Workato or similar iPaaS tools.
Ensure integrations are reliable, scalable, and well-monitored.
Implement AI and automation to streamline workflows, improve productivity, and reduce manual effort.
Identify high-impact use cases and rapidly deliver automation solutions within Salesforce and integrated systems.
Integrate telephony and chat platforms with Salesforce to unify customer interaction data.
Triage and fix Production issues.
Translate business needs into efficient system configurations and automation.