Salesforce Administrator

Entertainment Benefits Group•Orlando, FL

10h•Hybrid

About The Position

As a Salesforce Administrator you will support the company’s B2B divisions, collaborating with key business partners in Sales, Account Management and Marketing. You will support day-to-day business functions, reporting, systems integrations, and various projects. To be successful in this role, you must be proficient in Salesforce, business intelligence software, Excel, and other key applications. Must be commutable to EBG's Orlando, FL office for this hybrid role.

Requirements

3+ years Salesforce experience (Salesforce Lightning Required, Sales Cloud Preferred)
Ability to understand and present reliable data in reports
Experience working with Sales Cloud Ecosystem
Microsoft Office Suite, particularly Microsoft Excel (for detailed reporting) and PowerPoint
Strong process analysis and workflow optimization skills
Strong understanding of automations, roles and permissions, and reporting within Salesforce
Experience supporting integrations with other sales outreach tools such as Zoom Info.
Ability to manage requests utilizing organization tools (Trello or similar)
Detail oriented; strong problem-solving skills and general creativity
Proficient with complex salesforce flows
Ability to write, interpret, and analyze technical specifications
Experience with data manipulation tools (data loader, Salesforce data import wizard or workbench)
Excellent documentation skills and dedication
Strong communication skills
Salesforce Admin Certification

Nice To Haves

You are a critical thinker that seeks to understand what AND why when solving problems and taking in requests.
You can prioritize in fast paced environment supporting multiple teams with diverse needs.
You are flexible and open to new ideas.
You can bring best practices and collaborate with other for best results.
You are engaged and responsive.
You enjoy your work and contributing to the success of your team.

Responsibilities

Build and maintain KPI dashboards and reports for pipeline, activity, revenue, goals vs. actuals, and client engagement.
Provide daily user support: troubleshoot issues, answer questions, assist with standard requests, and promote adoption.
Design and optimize declarative automations (workflows, validation rules, assignment rules) for lead routing, account updates, and business processes.
Manage user access and security such as profiles, permission sets, roles, sharing rules, and field-level security.
Ensure data integrity: deduplication, imports/exports (Data Loader), mass updates, account hierarchy maintenance, and cleanups.
Configure and support integrations with Outreach, ZoomInfo, Marketo, RingLead, email sync, and other tools.
Administer Sales Cloud and Marketing Cloud features; implement process enhancements and scalability improvements.
Deploy changes via Change Sets/sandboxes, document configurations, and participate in cross-functional CRM projects.
Test use cases for new processes, workflows and automations

Benefits

Medical, Dental & Vision
401k Match
Short Term Disability, Long Term Disability (Company Paid)
Company Paid Basic Life and AD&D
Additional Voluntary Benefits
Flexible Work Arrangements
3 Weeks of PTO + 5 Personal Days
Paid Holiday Break from Christmas to New Year
Paid Holidays
Fitness Centers (location dependent)
Annual Day of Giving
Share in the FUN! EBG gives $1000 per year in Tickets-at-Work gift cards to full-time employees to experience and enjoy the savings marketplace!