Salesforce & Business Operations Specialist
About The Position
This is a hands-on, mid-level role focused on execution, systems, and operational coordination. You will work closely with the CEO to ensure key business priorities are executed efficiently and that core systems and processes run smoothly across the organization. This is not a strategic or people management role. It is ideal for someone who enjoys owning workflows, working in systems like Salesforce, and driving projects to completion. About hotelAVE Hotel Asset Value Enhancement, Inc. (hotelAVE) is the industry's leading international hotel owner, advisor and asset management firm, with a legacy of unrivaled performance for our partners, owners and lenders of 1,700+ hotels with more than 450,000 rooms, representing over $160 billion of hotel real estate value. The company's current asset management portfolio comprises over 75 hotels and $12.5 billion in assets under management. The firm advises on an additional $10 billion of hotel real estate annually and the firm’s operational effectiveness division implements projects that increased GOP margins by an average of 500 bps without impact to guest service as measured one year after installation. hotelAVE uses a highly data driven and comprehensive approach, which is supported by a proprietary business intelligence & analytics platform. Founded in 2003 by Michelle Russo, the 2021 Jack A. Shaffer Financial Advisor of the Year and the 2025 Isenberg HTM Distinguished Industry Leader, hotelAVE’s 44 diverse professionals possess over 650+ combined years of hotel ownership, consulting and hospitality operations experience. hotelAVE is headquartered in Providence, Rhode Island with offices and professionals located in Atlanta, Chicago, Los Angeles, Miami, New York, Raleigh, Seattle, and Washington, DC. For more information on hotelAVE, please visit www.hotelave.com.
Requirements
- 2–5+ years of experience in business operations, sales operations, or CRM-focused roles
- Hands-on experience with Salesforce (or similar CRM)
- Experience managing projects or workflows from start to finish
- Strong organizational skills and attention to detail
- Must be comfortable working onsite in Providence, RI three days per week
- Must be authorized to work in the U.S. without current or future sponsorship
Nice To Haves
- Experience with contract lifecycle management (NDAs, agreements, etc.)
- Exposure to executive or leadership support
- Experience with tools like Adobe Sign, Egnyte, or similar platforms
Responsibilities
- Manage and maintain Salesforce CRM, ensuring data accuracy, organization, and reliability
- Drive execution of CEO-prioritized projects from start to finish
- Support the contract lifecycle (NDAs, agreements, execution, tracking)
- Build, document, and improve operational workflows and processes
- Coordinate across teams to ensure priorities move forward and deadlines are met
- Maintain and update Salesforce, including pipeline tracking, reporting, and data integrity
- Execute and track projects, ensuring clear timelines, follow-ups, and completion
- Facilitate contract execution using tools like Adobe Sign and maintain organized records
- Create and maintain SOPs, documentation, and internal processes
- Support operational and administrative needs of the business as priorities evolve
- Prepare materials, updates, and reports for leadership as needed
Benefits
- Medical, dental, and vision benefits
- Participation in the company’s 401(k) plan
- Friends and family rates at select hotels
- Casual dress environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
