Salesforce Business Analyst

Triumph Financial, Inc.•Coppell, TX

1d•Onsite

About The Position

The Salesforce Business Analyst will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with excellent communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. Our Salesforce Business Analysts wear many hats on their projects and are responsible for everything from requirements gathering, Salesforce configuration, testing, training and post deployment support. As a Salesforce Business Analyst, you will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skill set. This person will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions.

Requirements

Relevant experience as a business analyst supporting Salesforce implementations preferred
Experience leveraging AppExchange products to develop a solution
Experience soliciting, gathering, and analyzing user input and requirements
Experience documenting user stories and creating to-be process flow diagrams
Experience collaborating with business stakeholders
Experience in Financial Services preferred
Experience using devops tools, Azure Devops experience preferred
Experience documenting and presenting visualizations that describe complex processes
Salesforce Certifications and/or relevant Salesforce training preferred
Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)
Strong problem-solving and communication skills.
Ability to work effectively in a cross-functional team.
Self-motivated with the ability to work individually or in a team
Ability to multitask and manages work effectively by prioritizing own assignments, schedules, and meetings resulting in timely completion of work.
Proficient in Microsoft Office Tools, eg. Word, PowerPoint, Excel, Visio, and Outlook
Quality written and oral communication, and presentation skills
Excellent interpersonal skills
Critical thinking and problem-solving skills
Excellent attention to detail
Ability to consolidate and organize information
Adaptable to fast-paced and changing environments
Strategic project management involvement and oversight of milestones and deliverables
Commitment to operational excellence and continuous process improvement
Ability to perform with limited supervision

Responsibilities

Consult and liaise with stakeholders to gather and confirm business requirements
Analyze and consolidate information to develop solutions to ensure business requirements are achieved
Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts
Provide expert support to key stakeholders in managing system and process changes
Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
Collaborate with developers to test and verify that solutions will meet the business requirements
Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
Interact with third party vendors and developers to define system requirements
Create test scenarios for applications and enhancements, ensuring functional requirements are met
Utilize and champion agile techniques to deliver on competing requirements
Facilitate workshops and maintain system processes and procedures