Salesforce Business Analyst

Tate & Lyle

1d • Hybrid

About The Position

The Salesforce Business Analyst is a hands-on, business-facing Salesforce expert who partners closely with stakeholders to translate business needs into scalable Salesforce solutions. This role blends technical configuration with business process improvement, serving as a trusted advisor to Business Process Owners (BPOs) and users while contributing to the ongoing evolution of the Salesforce platform. This role is part of a small team embedded in the business, partnered with IT. You are expected to be a strong advocate for the Commercial teams and additional users such as product management and sample fulfillment, ensuring their voices are heard and that the platform is continuously improved and evolved to enhance user experience towards efficiency and effectiveness towards a 360 view of the customer enabling the commercial team to be more successful at managing and developing customer relationships and developing and driving opportunities for growth. Please note, for purpose of advertisement, role title/duties fit industry titling of SF Business Analyst, internal titling will be SF Business Specialist.

Requirements

• Minimum 4+ years of hands-on experience in Salesforce administration or development, with a proven track record of driving system adoption in a fast-paced environment.
• Salesforce Administrator certification is required.
• Deep expertise in Salesforce Flow is required, including designing, building, and maintaining automation that supports and enhances business processes.
• Exceptional ability to translate "business speak" into "technical requirements."
• Comfortable leading discovery sessions, understanding the value trying to be created and able to present solutions to executive stakeholders in easily understandable terms.
• Strong skills in data modeling and management, including experience with Data Loader and an understanding of relational database concepts.
• Understanding of master data concepts and processes to maintain integrity.
• A genuine "customer-first" mindset.
• Energized by the idea of improving the customer’s experience or making someone’s job easier or more impactful through better technology, enabling positive business outcomes.

Nice To Haves

• Platform App Builder or Developer certifications are highly preferred.
• Deep understanding of Salesforce CPQ and Salesforce Revenue Cloud architecture and configuration.
• Working knowledge of Apex and Lightning Web Components is preferred to enable effective collaboration with IT and understanding of technical solutions, though hands-on development is not expected.
• Experience with integrations with SAP and other business tools.

Responsibilities

• Build deep-rooted trust with BPOs and cross-functional leaders by acting as their internal consultant and Salesforce expert.
• Represent their interests during technical discovery and ensure all system changes align with their strategic goals.
• Advise them on what is easily achievable in the system and what is more challenging towards creating good, aligned ways forward.
• Serve as a passionate advocate for the Sales and Tech Service teams.
• Proactively identify friction, frustration or confusion points in their daily workflows and design enhancements that help them be more efficient and effective in the system in doing their work and managing customer relationships.
• Serve as key believer user experience is a key driver for adoption.
• Analyze, map, and optimize end-to-end business processes.
• Challenge existing workflows, siloed thinking to find efficiencies and better, more effective ways of working always keeping in mind the results, user experience and the customer’s experience, then engineer them into Salesforce using advanced declarative tools or code where necessary for small to moderate changes and working with our IT Salesforce Lead for larger changes.
• Execute the strategy set by the Product Owner, Salesforce Excellence Lead in the business.
• Work seamlessly with our internal Salesforce IT team and external IT support partners in evolving Salesforce.
• Ensure we are able to capture the pipeline and in the future customer contract and pricing integration with SAP using Salesforce CPQ and Revenue Cloud.
• Navigate BPOs through complex data challenges.
• Understand the deep architecture of how data flows and links within the system to ensure data integrity and actionable reporting.

Benefits

• Medical, Dental, Vision coverages
• Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave
• 401K with company match
• Company paid life insurance
• Lifestyle Spending Account
• Identity Theft protection
• Employee Assistance Program
• telemedicine

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed