Salesforce Business Analyst

GeekSoft Consulting•Mount Laurel, NJ

17h

About The Position

The Salesforce Business Analyst helps design, build, and continuously improve a client’s online platform. The role researches, recommends, and implements technology solutions in line with best practices and standards, and takes responsibility for the resiliency and availability of different products. The analyst is a productive member of the team and works across business and technology stakeholders to turn business needs into functional specifications and technology solutions. The role focuses on Salesforce Sales Cloud and Service Cloud requirements, Salesforce administration and configuration, and third-party API integrations and testing. It also supports testing, project planning, solution quality, and operational process improvement while following established requirements management, project management, technology delivery, and architecture standards. The analyst stays current with Salesforce technologies, industry trends, business processes, and emerging solutions, and promotes collaboration, innovation, quality, and effective communication across teams.

Requirements

Experience as a Salesforce Business Analyst gathering, analyzing, documenting, and translating business requirements.
Salesforce business analysis skills.
Knowledge or experience with Salesforce Sales Cloud and Service Cloud.
Salesforce administration and configuration skills.
Experience with third-party API integrations and testing.
Ability to create and manage user stories, epics, wireframes, and acceptance criteria.
Knowledge of Salesforce Lightning, Salesforce Classic, and Visualforce.
Basic Salesforce certification(s): Salesforce Business Analyst, Salesforce Administrator, and/or Salesforce Platform App Builder.

Responsibilities

Gather, analyze, document, and translate business requirements into detailed functional specifications and technology solutions, considering functional and non-functional requirements.
Analyze existing system capabilities and recommend suitable technology solutions and improvements.
Create and manage epics, user stories, wireframes, business rules, and acceptance criteria, ensuring stories are ready for upcoming sprints.
Work on Salesforce Sales Cloud and Service Cloud requirements and manage business requirements.
Validate third-party Salesforce integrations by reviewing API request and response payloads and providing relevant details to development teams.
Test APIs and validate successful and failed responses received in Salesforce through asynchronous integration testing.
Configure Salesforce functionalities, including workflows, validation rules, permissions, and automation.
Support testing teams in translating business requirements and use cases into test scenarios, conditions, and expected results for functional, performance, UAT, and operational acceptance testing.
Collaborate with stakeholders to assess business impacts, existing processes, system changes, and integration requirements.
Participate in project planning, effort estimation, risk identification, mitigation planning, status reporting, and issue escalation.
Review solution designs, prototypes, and other project deliverables to ensure quality and alignment with business requirements.
Provide operational and process-related analysis and support, identifying opportunities to improve productivity and operational efficiency.
Follow established requirements management, project management, technology delivery, and architecture standards.
Stay updated on Salesforce technologies, industry trends, business processes, and emerging solutions.
Promote collaboration, innovation, quality, and effective communication across business and technology teams.
Help design, build, and continuously improve the client’s online platform; research, suggest, and implement technology solutions following best practices and standards; take responsibility for product resiliency and availability.