Salesforce Business Analyst
About The Position
This role is contingent upon a contract award. ICF is seeking a Salesforce Business Analyst to support an enterprise Salesforce services environment for a federal health client. This role will focus on requirements analysis, stakeholder engagement, backlog management, user story development, acceptance criteria, UAT support, documentation, and release readiness for Salesforce applications and shared platform services. The ideal candidate has strong experience working with business stakeholders, product owners, developers, testers, architects, and operations teams to translate business needs into clear, actionable delivery requirements. This role requires the ability to work in a structured Agile environment, manage competing stakeholder priorities, and support modernization of enterprise Salesforce capabilities rather than simply documenting current-state processes. This work supports an enterprise Salesforce environment that includes application development, shared platform services, integrations, operations and maintenance, release support, stakeholder onboarding, training, help desk coordination, and continuous improvement. The Business Analyst will help ensure requirements are well-defined, traceable, testable, and aligned to business outcomes, security expectations, and production support needs.
Requirements
- Bachelor’s degree
- 8+ years of experience supporting business analysis, requirements analysis, product analysis, systems analysis, or IT delivery.
- 3+ years of experience supporting Salesforce, CRM, SaaS platform, low-code/no-code platform, or enterprise application delivery.
- Ability to obtain and maintain a federal public trust clearance or equivalent client-required background investigation.
- Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US
- Must have lived in the US 3 full years out of the last 5 years
Nice To Haves
- Salesforce Business Analyst certification
- Salesforce Administrator certification
- Experience supporting Salesforce delivery in federal, healthcare, financial services, or other regulated environments
- Experience supporting enterprise platform modernization, stakeholder onboarding, shared services, or application rationalization efforts
- Experience documenting business processes, SOPs, knowledge articles, training inputs, release notes, or user guidance
- Experience supporting Section 508 compliance, privacy requirements, change control, security authorization, or audit-ready documentation
- Experience working with technical teams on integrations, data flows, identity management, role-based access, or reporting requirements
- Experience supporting Agile delivery activities (e.g., backlog refinement, sprint planning, sprint reviews, retrospectives, PI planning)
- Experience facilitating stakeholder sessions, workshops, interviews, demos, or review meetings
- Experience supporting UAT, test planning, defect triage, release readiness, or production validation
- Experience using tools such as Jira, Confluence, Slack, Mural, or similar collaboration and delivery tools
Responsibilities
- Work with client stakeholders, product owners, architects, developers, testers, and operations teams to gather, analyze, document, and validate business and technical requirements for Salesforce applications and shared services.
- Translate stakeholder needs into epics, features, user stories, acceptance criteria, process flows, requirements documentation, and supporting delivery artifacts.
- Support backlog refinement by helping clarify priorities, identify dependencies, resolve ambiguity, and prepare user stories for development and testing.
- Analyze current-state business processes and identify opportunities to modernize workflows, reduce manual effort, improve data quality, and improve user experience.
- Facilitate requirements sessions, stakeholder interviews, working sessions, demos, user group discussions, and review meetings.
- Support Salesforce configuration and development teams by clarifying requirements, answering functional questions, and validating that delivered functionality meets acceptance criteria.
- Coordinate with QA teams to support test planning, test case development, defect triage, user acceptance testing, regression testing, and production readiness.
- Support release readiness activities, including requirements traceability, stakeholder communications, validation evidence, release notes, training inputs, and post-release feedback.
- Document decisions, risks, issues, dependencies, action items, and stakeholder feedback in project tools and knowledge repositories.
- Support change control by documenting requested changes, assessing business impact, coordinating review, and helping track approvals through implementation.
- Maintain clear documentation for business processes, system functionality, user guidance, standard operating procedures, and knowledge base content.
- Work within formal security, privacy, Section 508, documentation, and production support expectations for a regulated federal environment.
Benefits
- ICF is an equal opportunity employer.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
