Salesforce Business Analyst

Concord USA•King of Prussia, PA

4d•Hybrid

About The Position

The Salesforce Business Analyst will act as a bridge between business stakeholders and technical teams, ensuring Salesforce solutions meet organizational goals. This role requires deep expertise in Salesforce Clouds, strong analytical skills, and the ability to document and capture business requirements to align with Salesforce Solution.

Requirements

must be authorized to work legally in the US without sponsorship, now or in the future.
12+ years in IT with at least 8 years as a Salesforce Business Analyst.
Proven experience in multi-cloud Salesforce implementations.
Minimum two Salesforce certifications: Salesforce Admin, Sales Cloud consultant is mandatory to have.
Four-year undergraduate degree in Computer Science or Engineering.
Excellent problem-solving, documentation, and stakeholder management skills.
Strong understanding of Salesforce data model, automation tools (Flows, Process Builder), and reporting.
Familiarity with integration tools and data migration strategies.
Ability to create reports & dashboards in Salesforce.
Ability to download Salesforce data using data loader.
Ability to work within Excel Sheet Pivot tables , VLOOKUP.

Nice To Haves

Experience with Agile/Scrum methodologies.
Knowledge of Salesforce Sales Cloud and Salesforce Administration.
Exposure to Data Governance and MDM practices.

Responsibilities

Collaborate with business stakeholders to understand processes, scope and pain points.
Document functional requirements, user stories, and acceptance criteria.
Align requirements working with Salesforce solution team.
Conduct business gap analysis & FIT Gap analysis.
Ability to run Salesforce reports and dashboards and perform data analysis
Own Requirements end to end.
Work closely with architects and developers to share requirements and provide clarity on solutions.
Validate solutions against business needs and Salesforce best practices.
Conduct demo and smoke testing of delivered solutions
Identify opportunities for automation and process improvements within Salesforce.
Business gaps of processes ( to be and current state)
Support UAT, triage defects, smoke test , validate defects, and ensure successful deployment.
Act as a liaison between business and technical teams, ensuring clear communication and alignment.
Prepare user guides and conduct training sessions for end-users.

Benefits

Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.
Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
401(k) Retirement Savings: 1% employer match.
Career Growth Opportunities: Pathways for advancement and skill development.
Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
PTO & Holidays (only W-2 Salary): Paid time off for vacation, sick days, and personal time. We offer 8 company-paid holidays, plus 1 floating holiday.