Salesforce Business Analyst - Remote

VXForward

14h • Remote

About The Position

Join our innovative team and help us in shaping the future of Technology! VXForward is a leading technology solutions provider that helps to create a business value with innovative and cost-effective services across different industries.

Requirements

• Must hold an active IRS MBI or Public Trust clearance.
• 4+ years as a Salesforce Business Analyst, with at least 1 year focused on AI-driven solutions or automated workflows.
• Practical experience defining "Topics" and "Actions" within the Agentforce framework.
• Salesforce Certified Business Analyst.
• Salesforce Certified Agentforce Specialist.
• Strong understanding of Salesforce Data Cloud (how data feeds the Agent).
• Expertise in Salesforce Flow (the "Actions" the Agent will execute).
• Proficiency in Jira, Confluence, and Lucidchart for requirement tracking and visualization.
• Exceptional ability to explain complex AI concepts (like grounding and LLM reasoning) to non-technical federal leadership.

Responsibilities

• Facilitate workshops with IRS stakeholders to identify and prioritize business processes suitable for automation via Agentforce.
• Document detailed user stories, acceptance criteria, and "Agent Instructions" (prompts) to ensure AI behaviors align with IRS policies.
• Create "as-is" and "to-be" process flows, specifically identifying where AI agents can intervene to reduce manual touchpoints or improve data accuracy.
• Define testing strategies for AI grounding and accuracy; participate in User Acceptance Testing (UAT) to ensure agents do not produce hallucinations and adhere to security constraints.
• Develop training materials and documentation to help IRS personnel transition to working alongside autonomous digital assistants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed