Salesforce Business Analyst and Support Specialist

Gooseneck Implement • Minot, ND

6d • Onsite

About The Position

Serve as the primary internal resource for Gooseneck Implement's Salesforce environment, ensuring the system effectively supports users and business processes across the organization. This role requires a strong understanding of how various departments utilize Salesforce and the Anvil package, working closely with leaders and users to identify needs, workflows, pain points, and opportunities for improvement. The specialist will evaluate proposed Salesforce changes, coordinate enhancements to prevent unintended issues, and provide day-to-day support and administration.

Requirements

• Strong business analysis and problem-solving skills with an interest in understanding how business processes, people, data, and technology work together.
• Ability to work with users across multiple departments, understand their needs, and translate those needs into practical Salesforce solutions.
• Working knowledge of Salesforce administration, including users, permissions, licenses, configuration, reporting, and general platform support.
• Experience gathering business requirements, documenting processes, and helping implement business system improvements.
• Ability to consider how a system change in one department may affect other users, processes, reports, or data.
• Experience creating and modifying Salesforce reports and dashboards.
• Strong analytical, troubleshooting, and organizational skills.
• Excellent communication skills and the ability to work as a team.
• Proven ability to work well with internal users, business leaders, vendors, and external technology partners.
• Organized, self-motivated, and comfortable managing multiple priorities.
• Candidates must be able to pass pre-employment screenings including drug screen, background check and MVR review.

Nice To Haves

• Familiarity with Salesforce configuration tools such as Flow, Lightning App Builder, custom fields, validation rules, formulas, and permission sets is preferred.
• Salesforce Administrator or Salesforce Business Analyst certification is preferred but not required.
• Experience with Salesforce managed packages or third-party Salesforce applications is a plus.
• Experience in an equipment dealership, agriculture, sales, marketing, customer support, or similar business environment is a plus.
• Knowledge of John Deere dealer software and processes is a plus.
• 2+ years of experience with Salesforce, CRM/business systems, business analysis, application support, or a related field preferred and/or a bachelor's degree in information systems, business, computer science, or a related field.

Responsibilities

• Serve as the primary internal resource for Gooseneck Implement's Salesforce environment.
• Develop a strong understanding of how Sales, Marketing, Customer Support, Operations, and other departments use Salesforce and the Anvil package.
• Work with department leaders and users to understand business needs, workflows, pain points, reporting needs, and opportunities to improve Salesforce usage.
• Evaluate requested Salesforce changes to understand potential impacts on other departments, processes, data, integrations, reports, and existing functionality.
• Coordinate Salesforce changes and enhancements to prevent unintended issues.
• Serve as the primary administrator for Salesforce users, roles, permission sets, security access, and licenses.
• Administer and support the Anvil package within Salesforce.
• Provide day-to-day support to Salesforce users, troubleshoot issues, and resolve routine problems and minor bugs.
• Perform routine Salesforce configuration and maintenance, including fields, page layouts, validation rules, Flow automation, reports, dashboards, and other platform settings.
• Develop and modify basic Salesforce reports and dashboards.
• Work with Gooseneck's external Salesforce development partner for more complex tasks.
• Gather and document business requirements for work assigned to external Salesforce partners and help review and test completed solutions.
• Maintain Salesforce data quality through appropriate data standards, validation, duplicate management, imports, exports, and routine data maintenance.
• Assist with testing Salesforce and Anvil updates and changes.
• Work closely with Information Technology and the Data Solutions Developer on Salesforce data, integrations, reporting, and related business systems.
• Stay current on relevant Salesforce capabilities and recommend practical improvements.
• Support Salesforce users and develop training, documentation, and user guidance.
• Special projects as assigned.

Benefits

• Gooseneck Implement is committed to providing a safe and productive work environment.
• This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level