Salesforce Business Analyst / Administrator
About The Position
Lennox is seeking a Salesforce Senior Business Analyst who defines, prioritizes, and delivers Salesforce capabilities that drive measurable business outcomes. This role identifies business problems worth solving and converts them into scalable, high-impact solutions. The position partners closely with stakeholders and the technical team to improve internal processes and enhance operational efficiency. This is not a technical Salesforce System Admin role; access will be limited to business-facing administrative needs. The role requires a customer-focused mindset, training and engaging non-technical users to use Salesforce functionalities, and acting as the translation layer between business and IT teams. The individual will be the primary contact and trusted advisor for internal business users across Salesforce capabilities and projects, recommend and drive improvements based on data trends and ROI impact, and stay current with Salesforce releases to identify integration opportunities.
Requirements
- Bachelor’s degree with 8+ years of Business Analyst /admin/ project manager experience within Salesforce Sales and Service Clouds
- Within 8 years - 5+ years of hands-on experience with Salesforce Business Analysis and requirement documentation
- 3+ years as Salesforce administrator
- Hands on knowledge and solid proficiency of Salesforce ecosystem, specifically Sales and Service Cloud
- Expertise in Salesforce CRM implementations, business process improvements, and developing configuration changes to enhance platform functionality.
- Proven ability designing KPI frameworks and dashboards that influence business decisions and training staff in new features.
- Excellent organizational skills, capable of managing multiple tasks within tight timeframes and prioritizing duties in a fast-paced environment.
Nice To Haves
- Salesforce Marketing Cloud
- Salesforce certifications (Admin, Business Analyst or similar) – solid ramp up over the years would be idle
Responsibilities
- Lead deep-dive discovery workshops to identify inefficiencies, and optimization opportunities in business processes.
- Perform gap analysis (current vs future state) and define transformation roadmap.
- Drive prioritization of initiatives based on business value, impact and feasibility.
- Develop and maintain process maps and documentation to visualize workflows, data flows, and system interactions.
- Create and manage detailed user stories with acceptance criteria and associated business value.
- Partner with Salesforce Admins, Developers, and Architects to ensure solution alignment and feasibility.
- Lead User Acceptance Testing (UAT) to validate features meet business requirements.
- Create training materials and conduct end-user training sessions.
- Own and track business KPIs and drive them to execution and outcome realization.
- Configure and manage Salesforce platform capabilities including Objects, fields, page layouts, workflows, validation rules, and automation.
- Design, build, and maintain reports, dashboards, and KPI aligned to business needs.
- Support user onboarding, access management, and role/profile configuration.
- Troubleshoot platform issues and collaboration with technical teams for resolution.
- Ensure data quality, governance, and consistency across Salesforce.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- up to: 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Senior
