Salesforce Business Analyst

TMX Group•Montreal, QC

8d•Hybrid

About The Position

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team. Global Technology Services (GTS), a foundational division of TMX Group, empowers internal business lines with technology, operations, and digital innovation. As a client-centric organization, GTS builds technology capabilities, delivers innovative solutions, and ensures effective financial and resource management to enable cost-effective execution across all TMX technology initiatives and services. In this role as a Salesforce Business Analyst, you will collaborate closely with internal stakeholders to analyze, design, and deliver impactful solutions across Service Cloud, Experience Cloud, and Sales Cloud.

Requirements

3+ years of experience as a Business Analyst.
Salesforce Certifications demonstrating strong expertise in Salesforce clouds, specifically Service Cloud and Experience Cloud.
Practical expertise in Salesforce functionalities, including permissions, security, and sharing architecture.
Solid knowledge of Agile and Scrum methodologies.
Hands-on experience with JIRA, TestRail, Confluence, Google Workspace, and Microsoft Office tools.
Excellent interpersonal and communication skills with a proven ability to work effectively within multi-functional teams.
Self-starter with a strong capacity to multitask, manage tight deadlines, build relationships, and navigate change and ambiguity.
Demonstrated accuracy, rigor, and meticulous attention to detail.
Fluency in both French and English (written and spoken) is required, as this role involves regular interaction with partners and stakeholders in both languages.

Nice To Haves

Hands-on experience or exposure working with Salesforce Sales Cloud.

Responsibilities

Analyze client requirements and design effective Salesforce solutions to meet business needs.
Deliver high-quality client support and offer technical assistance to internal users across the organization.
Monitor, maintain, and ensure overall stability across the Salesforce platform.
Identify, document, and resolve technical issues within the production environment.