Salesforce Business Analyst

NTT DATA Services•Philadelphia, PA

8d•$91,872 - $137,808•Hybrid

About The Position

NTT DATA is seeking a Salesforce Business Analyst. This role will be a BA on medium-scale projects and enhancements with a focus on integrating core applications with Salesforce. This role will help drive transformational and strategic solutions by formulating and defining system scope and objectives based on user needs. This role will work closely with vendor partners, team members, business, and IT leaders to elicit and document business needs and requirements. A candidate for this position must be a self-starter and able to work in a varied, fast-paced environment as part of a service delivery function.

Requirements

6+ years of experience as a Salesforce Business Analyst is required
6+ years of experience gathering requirements for at least one complete Salesforce project that involved integrations.
6+ year of eperience writing business requirements and functional specs. Ability to decompose complex business and data requirements into specifications for developers and other stakeholders.
3+ years of experience in SDLC - waterfall and agile methodologies.

Nice To Haves

Experience working in the insurance industry or P&C sector or Insurtech.
Excellent written and oral communication skills
Self-starter with proven ability to take the initiative to accomplish goals, with minimal oversight and direction.

Responsibilities

Collaborate with Salesforce Architects, Administrators, and Developers to design and implement solutions.
Analyze and recommend Salesforce standard functionalities before considering custom development.
Support release planning, sprint execution, and production deployments.
Ensure solutions align with Salesforce best practices and governance standards.
Business requirements gathering and documentation for projects and enhancements
Manage and facilitate communications between IT teams, business, and vendors
Assist in formulating and designing system scope and objectives based on user needs and thorough understanding of business processes
Identify, evaluate, and recommend potential solution options. Support the resolution via projects and enhancements through to production deployment
Provide subject matter expertise and guidance to project team members concerning Salesforce
Participate in the full software development life cycle (SDLC)
Conduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, and other job aids as applicable
Perform special duties and other projects as assigned
Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the company
Establish and build strong working relations and partnerships with various levels of IT team members, stakeholders, Business Units and Senior Management