Salesforce Business Analyst

i4DM•Millersville, MD

About The Position

The Salesforce Business Analyst and Configuration Specialist is a key liaison between business stakeholders and the technical team, responsible for understanding business needs, translating them into Salesforce solutions, and ensuring alignment between technology and business objectives. We're seeking Salesforce team members to help modernize and enhance enterprise system that connects healthcare providers directly with millions of US veterans seeking clinical care. This role requires a deep understanding of business processes, excellent analytical skills, and expertise in Salesforce functionality to optimize the use of the platform in achieving organizational goals.

Requirements

4+ years Salesforce Business Analyst experience
Bachelor's degree in Business, Information Technology, or a related field
Experience configuring Salesforce to meet business requirements
Experience with Service Cloud, Experience Cloud, and Flow.
Strong requirements elicitation and stakeholder management skills.
Strong analytical and problem-solving skills.
Excellent written and verbal communication and interpersonal skills
Familiarity with Agile or Scrum methodologies
Experience with tools like Jira, Confluence, or other project management and collaboration tools.
Candidates will need to obtain Security Clearance of Public Trust once hired

Nice To Haves

Salesforce Business Analyst, Administrator, Agentforce Specialist certifications preferred
Experience working with Federal agencies is a plus.
Military experienced candidates are encouraged to apply.

Responsibilities

Facilitate discovery workshops and business process analysis.
Evaluate and document existing business processes within an organization.
Analyze workflows, identify bottlenecks, inefficiencies, and areas for improvement
Analyze data requirements and assist in designing effective data models within Salesforce
Create and maintain epics, features, user stories, acceptance criteria, and process maps to align the Salesforce functionality with client specifications
Identify opportunities for Agentforce, AI automation, and workflow optimization
Partner with Product Owners, Architects, Salesforce administrators, Testers, and Developers to meet specific business needs, ensuring alignment with best practices
Support Data Cloud, reporting, analytics, and data governance initiatives
Perform UAT planning, training, change management, and adoption activities
Support Agile delivery and backlog prioritization.
Participate in data migration and data quality activities to help maintain data integrity.
As needed, develop and execute test plans, test scripts, and test cases to validate Salesforce configurations and customizations.
Collaborate with quality assurance teams to ensure the reliability and functionality of Salesforce solutions.
Conduct user acceptance testing (UAT) and facilitate feedback from business stakeholders.
Create and maintain comprehensive documentation of business processes, requirements, and Salesforce configurations.
Develop user guides and training materials to facilitate user adoption and understanding of new features.
Provide training sessions for end-users on new features, enhancements, and changes in Salesforce.