Salesforce Business Analyst
Capgemini•Atlanta, GA
•$43,984 - $105,600•Hybrid
About The Position
Business Analysts envision and create digital solutions balancing business and user needs, technology capabilities and limitations, common standards and quality aspects, quick wins and future needs. They bridge between Business and Development by guiding both sides towards a solution that delivers business value.
Requirements
- Working with Product Owner(s), define and analyze requirements/stories for implementation within Salesforce
- Create process and business flow diagrams, use cases, story boards, training documents and job aids for end users and business users using Microsoft Visio and PowerPoint
- Design a solution to meet the defined requirements within Salesforce.
- Review that design with Product Owner(s) for confirmation
- Configure the defined requirements within Salesforce
- Working with the Product Owner(s) and testing team, test the solution within Salesforce
- Support training activities executed by the business and Product Owner(s)
- Deploy updated solutions to the environments (Dev, Test, and Production)
- Perform data maintenance activities using Salesforce.com Data Loader
- Manage Salesforce user roles and permissions
- Monitor the Production Solution for errors and performance
- Triage and resolve production support tickets for issues reported in the Salesforce Production solution
- Manage the regular Salesforce upgrade process, including regression testing, potential remediation, and communications
- Collaborate with the other roles involved, such as Product Owners, Architects, and Project Managers
Responsibilities
- Consulting with clients to develop and document detailed understandings of client requirements in engagements and translating those requirements into functional specifications.
- Working with Product Owner(s), define and analyze requirements/stories for implementation within Salesforce.
- Create process and business flow diagrams, use cases, story boards, training documents and job aids for end users and business users using Microsoft Visio and PowerPoint.
- Design a solution to meet the defined requirements within Salesforce.
- Review that design with Product Owner(s) for confirmation.
- Configure the defined requirements within Salesforce.
- Working with the Product Owner(s) and testing team, test the solution within Salesforce.
- Support training activities executed by the business and Product Owner(s).
- Deploy updated solutions to the environments (Dev, Test, and Production).
- Perform data maintenance activities using Salesforce.com Data Loader.
- Manage Salesforce user roles and permissions.
- Monitor the Production Solution for errors and performance.
- Triage and resolve production support tickets for issues reported in the Salesforce Production solution.
- Manage the regular Salesforce upgrade process, including regression testing, potential remediation, and communications.
- Collaborate with the other roles involved, such as Product Owners, Architects, and Project Managers.
Benefits
- Vacation: 12-25 days, depending on grade
- Company paid holidays
- Personal Days
- Sick Leave
- Medical, dental, and vision coverage
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
