Saleforce Application Manager

AAA • Coppell, TX

1d • Hybrid

About The Position

Join AAA as a Salesforce Application Manager and lead mission-critical technology powering our Emergency Roadside Service (ERS)—a 24/7 operation that delivers peace of mind to millions of members. For over a century, AAA has put people before profits, serving more than 61 million members across 21 states. As part of our team, you’ll help shape the future of roadside assistance through modern Salesforce platforms, high-performing Agile teams, and resilient, always-on systems. The Role We are seeking a hands-on, technically strong Salesforce Application Manager to lead multiple Agile teams responsible for the design, development, and production support of ERS systems built on Salesforce Service Cloud and Field Service Lightning (FSL). This is a high-impact leadership role where uptime, speed, and reliability are critical. You will own both delivery and operational excellence, ensuring systems remain highly available while continuously evolving to meet business needs.

Requirements

• 10+ years of experience leading and managing high-performing engineering teams in enterprise environments.
• Strong hands-on experience with Salesforce Service Cloud and Field Service Lightning (FSL).
• Proven background in Salesforce development (Apex, LWC, integrations, data modeling).
• Demonstrated success managing mission-critical, high-availability systems with 24/7 production support.
• Experience leading incident response, outage resolution, and service restoration under pressure.
• Strong understanding of DevOps, CI/CD pipelines, and release management.
• Ability to balance system stability, development velocity, and code quality.

Nice To Haves

• Salesforce certifications such as: Platform Developer I / II, Service Cloud Consultant, Field Service Lightning (FSL) Consultant
• Experience in roadside assistance, field service, insurance, or contact center domains.
• Familiarity with enterprise integrations, middleware, and telephony/contact center platforms.
• Experience with Salesforce Agentforce, Einstein AI, or AI-driven automation frameworks, including building or integrating intelligent agents into service and field workflows.
• Exposure to AI/ML-driven decisioning, automation, and orchestration within CRM ecosystems.

Responsibilities

• Lead Agile teams (developers, DevOps, DBAs) to deliver scalable Salesforce solutions supporting ERS.
• Oversee development across Service Cloud and Field Service Lightning (FSL), ensuring best practices in Apex, LWC, integrations, and data/security models.
• Own 24/7 production support, driving incident management, rapid outage resolution, service restoration, and root cause analysis to maintain 99.9%+ uptime.
• Architect and guide enterprise integrations and modernization efforts, improving system performance, scalability, and reliability.
• Partner with business and product teams to deliver high-value features and shape the technology roadmap.
• Drive DevOps, governance, and engineering standards, while mentoring teams and promoting continuous improvement.
• Communicate system health, strategy, and delivery progress to senior and executive leadership.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees