Application Manager

Essex Property Trust•Irvine, CA

10h•Onsite

About The Position

The Application Manager is primarily responsible for managing all aspects of the application process. They will be responsible for developing and implementing strategies and practices based on the company's needs and motivating, coaching and monitoring the performance of application associates to achieve organizational excellence.

Requirements

High school diploma or equivalent, college degree preferred.
2-3 years of property management, call center, and/or sales experience preferred.
2-3 years of experience with leadership responsibilities and managing 5+ associates.
Proficiency in Microsoft Office suite.
Familiarity with CRM systems and practices.
Excellent written and verbal communication skills.
Strong organizational and analytical skills.
Ability to provide efficient, timely, reliable and courteous service to customers.
Ability to effectively present information.
Ability to comprehend, analyze, and interpret documents.
Ability to solve problems involving several options in situations.
Requires intermediate analytical and quantitative skills.
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
Responsible for setting work unit and/or project deadlines.

Responsibilities

Work in a centralized sales hub and facilitates full cycle application review, approval/denial, and income/identity verification (if applicable).
Ensure all applications are reviewed daily and applicants are responded to promptly.
Work directly with applicants to collect and address any outstanding items required for approval.
Schedule and delegate workload between Application Consultants to ensure work is being completed accurately and timely.
Provide feedback, coaching, and support to the Application Team to drive achievement of established goals.
Hold one-on-one meetings with staff.
Maintain in-depth knowledge of Funnel lead management and the application process per company standards.
Exercise discretion as it relates to confidential resident, property, and company information.
Compliance with company standards as defined in the Human Resources Policy Manual, E-Way, and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
Perform other duties as assigned or as necessary.
Provides formal supervision to associates within single functional or operational area.
Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.
Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
Prepares and delivers performance appraisal for staff.
Mentors and coaches team members to further develop competencies.
Leads by example and models behaviors that are consistent with Essex's values.