Salesforce and Data Systems Coordinator

Just A Start•Cambridge, MA

8d•Hybrid

About The Position

Just A Start believes that access to stable housing and sustainable careers are the essential building blocks of equitable communities. For more than 50 years, we have focused on meeting the fundamental needs of individuals and families who have been systemically denied opportunities to realize their full potential. Our programs include affordable housing, education and job training, and comprehensive support services, spanning Cambridge and beyond. We have developed and currently maintain 750 affordable apartments. To keep community members housed, we also offer financial and technical assistance to prevent evictions and support low- and moderate-income homeowners. Finally, we prepare individuals of all ages and circumstances with the skills and knowledge they need to secure fulfilling careers, leveraging their talents to achieve economic mobility and strengthen the region’s workforce. Position Summary: As part of the Learning and Evaluation Team, the Salesforce and Data Systems Coordinator is responsible for the day-to-day administration, support, and maintenance of Just A Start’s Salesforce CRM platform. Reporting to the Manager, CRM & Data Systems and Salesforce Initiatives, this role serves as the primary operational point of contact for staff across the organization, ensuring the platform runs smoothly, data quality is maintained, and users are trained and supported. The Coordinator plays a critical role in enabling the Learning and Evaluation team’s mission to build a data-driven, learning-oriented culture at Just A Start.

Requirements

Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
Minimum of 2-3 years of experience in Salesforce administration (preferred), CRM management, or a related data systems role.
Excellent interpersonal and communication skills with the ability to explain technical concepts to non-technical users.
Experience developing and delivering user training in a variety of formats.
Familiarity with data governance principles and best practices.
Demonstrated ability to understand and/or anticipate organizational needs and to translate those needs into clear reports and dashboards.
High proficiency in Microsoft Office and Google Workspace.
Strong attention to detail with a commitment to data accuracy and quality.
Strong organizational skills with the ability to manage multiple priorities and respond to ad hoc requests efficiently.

Nice To Haves

Interest in nonprofit mission-driven work and experience with community-serving organizations preferred.

Responsibilities

Perform day-to-day Salesforce administration, including user management, permissions, profiles, page layouts, record types, and workflows as directed by the Manager.
Manage and resolve requests from staff, serving as the first line of support for Salesforce questions, troubleshooting, and issue resolution.
Support the Manager in implementing integrations with external data sources and third-party applications (Apsona, Form Assembly, Mogli).
Maintain and update documentation of system configurations, standard operating procedures, and user guides.
Conduct regular data quality audits, including deduplication, standardization, and cleanup, to ensure data integrity across the platform.
Monitor data entry practices across programs and flag inconsistencies or gaps to the Manager and relevant program staff.
Build and deliver reports and dashboards for program teams, leadership, and other stakeholders in response to data requests.
Support the Learning & Evaluation team by preparing data exports and datasets for program evaluations and organizational reporting.
Assist in enforcing data governance policies and best practices established by the Manager and the Data Governance committee.
Research and determine optimal solutions in Salesforce to address prioritized issues, and provide ongoing process improvement and thought leadership to our teams on our use of Salesforce.
Serve as a day-to-day resource for staff, building relationships across programs to understand their workflows and Salesforce needs.
Develop and deliver onboarding training for new staff on Salesforce usage, data entry standards, and reporting tools.
Create and maintain training materials, including written guides, quick-reference sheets, and video walkthroughs.
Provide ongoing coaching and refresher training to support staff in adopting and effectively using the platform.
Gather and relay user feedback to the Manager to inform Salesforce roadmap priorities and system improvements.

Benefits

medical
dental
life
short-term and long-term disability insurance
20 Paid Time Off days in the first year
13 paid holidays
1 day of Volunteer Time Off
Employee Assistance Program
401(k) savings plan with a 3% employer contribution after 3 months of employment
professional/leadership development funds annually
Find Your Joy Fridays