Salesforce Systems Analyst, Developer

Merz North America•Raleigh, NC

15h

About The Position

The Salesforce Systems Analyst, Developer serves as a critical bridge between business stakeholders and technical teams, ensuring that business needs are clearly understood, documented, and translated into effective system solutions. This role evaluates existing systems, integrations and processes, identifies opportunities for improvement, and supports the design, implementation, and optimization of enterprise applications and integrations. The Systems Analyst, Developer plays a key role in driving operational efficiency, data quality, and user adoption across business and technology teams. This role combines business analysis with hands-on Salesforce configuration and junior development support, enabling faster delivery of scalable, business-aligned solutions.

Requirements

Bachelor’s Degree in Arts/Sciences (BA/BS) Computer Science, Software Engineering, or related discipline.
3-5 years Experience in a Systems Analyst, Business Analyst, Developer or similar role
3-5 years Strong experience with requirements gathering, documentation, and process analysis
3-5 years Experience working with enterprise systems (Salesforce CRM, ERP, marketing platforms, data platforms, or similar)
3-5 years Demonstrated experience working with system integrations and data flows, including Apex Coding (Advanced proficiency)
Lightning Component Development (Independent proficiency)
SOQL Query Optimization (Foundational proficiency)
Salesforce Certified Administrator
Salesforce Certified Platform Developer I
Upstream and downstream data ingestion and activation between systems
Understanding of data movement across CRM, marketing automation, data platforms, and analytics tools
Ability to document source-to-target mappings, data dependencies, and integration impacts
Experience working in agile and/or hybrid delivery environments (e.g., Jira, user stories, backlogs)
Familiarity with data models, integrations, and APIs
Experience supporting global or cross-functional teams
Salesforce development skills (Apex, Flow, integrations) or prior experience in a developer capacity
Experience contributing to Salesforce configuration or development in Agile delivery team

Nice To Haves

Experience as a Salesforce systems analyst
Experience as a Salesforce developer
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Experience Cloud Consultant
Salesforce Certified Marketing Cloud Consultant
Knowledge of compliance, data privacy, or regulated industries (preferred but not required)
Experience with platforms such as Salesforce, SAP, Marketing Automation, or Data Platforms
Strong analytical, problem-solving, and critical-thinking skills

Responsibilities

Partner with business stakeholders to understand business objectives, processes, and system needs.
Elicit, analyze, and document functional and non-functional requirements.
Translate business requirements into clear system specifications, flow charts, user stories, and acceptance criteria.
Facilitate workshops, interviews, and working sessions to align requirements and solutions.
Collaborate with solution architects, developers, and vendors to design scalable and sustainable system solutions.
Contribute to Salesforce solution implementation, including hands-on configuration and development support.
Partner with developers to translate requirements into technical designs and build-ready specifications.
Support system configuration, enhancements, and integrations across enterprise platforms.
Evaluate system impacts of new requirements, changes, and enhancements.
Ensure solutions align with enterprise architecture, data governance, and security standards.
Analyze business processes and system workflows to identify gaps, inefficiencies, risks, and opportunities for improvement.
Recommend and support process optimization initiatives that improve operational efficiency, data quality, compliance, and user experience.
Partner with business stakeholders to gather, document, and refine requirements that align technology solutions with business objectives.
Support automation initiatives and continuous improvement efforts through process redesign and workflow optimization.
Collaborate with cross-functional teams to evaluate current-state processes and define scalable, sustainable future-state solutions.
Contribute to testing, documentation, user adoption, and change management activities to ensure successful solution implementation.
Develop and execute test scenarios and test cases to validate system functionality.
Support user acceptance testing (UAT), defect triage, and resolution.
Assist with deployment activities, documentation, and end-user enablement.
Support post-implementation review and ongoing optimization.
Serve as a trusted liaison between business, IT, and external partners.
Create and maintain system documentation, process flows, and functional design artifacts.
Provide clear, consistent communication on requirements, changes, risks, and dependencies.
Design, configure, and support Salesforce solutions using a declarative-first approach, including Flows, validation rules, custom fields, page layouts, and Lightning components.
Utilize Salesforce platform capabilities, including Flow Builder, process automation tools, object model design, and Lightning Experience features.
Apply knowledge of Salesforce architecture, including data model design, security configuration (profiles, permission sets, sharing rules), and object relationships.
Assist with Apex development, SOQL queries, and Salesforce development activities under the guidance of senior developers.
Support the development and maintenance of scalable, maintainable Salesforce solutions in collaboration with architects and developers.
Participate in API integrations, including testing, payload validation, troubleshooting, and support for REST and SOAP-based services.
Contribute to code reviews, deployment activities, release management, and CI/CD processes using tools such as Copado, Gearset, and Git-based workflows.
Troubleshoot and resolve application issues, production defects, data inconsistencies, and system performance concerns using logs, debugging tools, and monitoring techniques.
Maintain an understanding of Salesforce development best practices, integration patterns, and modern DevOps methodologies.