Systems Engineer II- Salesforce

Western Governors University • Phoenix, AZ

1d • $98,300 - $147,400 • Onsite

About The Position

At WGU, technology plays a critical role in creating exceptional experiences for students, faculty, and staff. As a Systems Engineer II, you will help ensure the stability, scalability, and effectiveness of our Salesforce ecosystem by supporting administration, deployments, integrations, and ongoing platform enhancements. This role is ideal for a Salesforce professional who enjoys solving technical challenges, improving business processes, and partnering across teams to deliver reliable solutions.

Requirements

• Bachelor's Degree in Computer Science or a related field.
• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.
• 3 years of experience as a Salesforce.com administrator.
• Salesforce.com Certification.
• Experience with Apex and Visual Force development methods.
• Experience with Salesforce API.
• Experience with SOQL (Salesforce Object Query Language).
• Knowledge of Salesforce Sales Cloud and Service Cloud applications.
• Understanding of Salesforce integrations with external systems.
• Strong technical troubleshooting, problem-solving, and analytical skills.
• Ability to serve as a resource for escalated issues and make sound decisions under pressure.
• Strong verbal and written communication skills with the ability to build effective relationships across teams.
• Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment.
• Working knowledge of Microsoft Exchange and Outlook.
• Intermediate to advanced spreadsheet and data manipulation skills.
• Knowledge of Salesforce Lightning, Process Builder, and other current Salesforce platform capabilities.
• Understanding of when to leverage declarative versus programmatic solutions to solve business challenges.

Nice To Haves

• Experience mentoring Salesforce administrators or junior team members.
• Experience evaluating and implementing Salesforce-related technologies and third-party solutions.
• Experience supporting enterprise-scale Salesforce environments with multiple orgs and deployment pipelines.

Responsibilities

• Administer, configure, support, and maintain Salesforce environments, ensuring users have appropriate access and resources to be successful.
• Manage and execute Salesforce deployments, including validating deployment packages and ensuring rollback and recovery plans are in place.
• Resolve Salesforce-related issues submitted through internal ticketing systems and partner with stakeholders to troubleshoot complex problems.
• Maintain Salesforce data integrity, perform sandbox refreshes, and ensure appropriate backup and disaster recovery processes are followed.
• Review developer code and deployment packages to ensure adherence to Salesforce best practices, standards, and procedures.
• Collaborate with Salesforce administrators, managers, and developers to deliver enhancements and resolve system issues.
• Participate in Salesforce-related projects, mentor less experienced administrators, and help evaluate new Salesforce technologies and solutions.

Benefits

• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual
• flexible paid sick time with no need for accrual
• 11 paid holidays
• other paid leaves, including up to 12 weeks of parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level