Salesforce Administrator, Fundraising Systems

Earthjustice•San Francisco, CA

2d•$108,500 - $141,700•Hybrid

About The Position

Earthjustice's Development Department is seeking a Salesforce Administrator to support their current CRM migration to Agentforce for Nonprofits and for the long-term management of their development technologies. This non-supervisory position reports to the Associate Director of Development Technology Solutions. The role involves intensive, project-based work to launch the new CRM, transitioning into an operational administrator role thereafter. The position will enable robust CRM integrations and stabilize and mature the new technology ecosystem, ensuring data is healthy, well-governed, and useful for over 100 CRM users. The CRM is central to a connected ecosystem, linked to the data warehouse, analytics layer, marketing automation, and donor-services tools. This role requires close partnership with stakeholders from Development, Communications, the Project Management Office, IT, and consultants.

Requirements

Solid Salesforce administrator fundamentals: permissions, data model, Flows, page layouts, agents, reports and dashboards, and sandbox/release management.
5+ years of Salesforce experience, including 3+ years administering and supporting a Salesforce organization with 100+ users in a complex, multi-team environment.
Demonstrated approach to change and release management: sandboxes, testing, documentation, and staged rollouts.
Ability to translate business needs into system changes: requirements gathering, user story framing, and honest tradeoff conversations with stakeholders.
Creating clear documentation: process maps, admin runbooks, user guides, and training materials.
Experience partnering with implementation consultants or vendors: reviewing configuration, safely inheriting builds, and maintaining healthy governance.
Sound judgement: knows when to automate, when to wait, and how to prevent technical debt and future-proof our ecosystem.
Collaborative and consultative approach: able to facilitate discussions, surface tradeoffs, navigate disagreement constructively, and build alignment among stakeholders with competing needs and priorities.
Demonstrated commitment to Earthjustice’s values of Justice, Excellence, Inclusion, and Partnership.

Nice To Haves

Salesforce Administrator certification preferred.
Nonprofit or fundraising CRM experience preferred, especially with complex data models such as households, giving credit, and moves management.
Accelerators preferred: Salesforce Nonprofit Cloud experience, ALM tooling, marketing automation exposure, Data Cloud (Data 360), data warehouse integrations, or experience transitioning an organization from consultant to internal ownership.

Responsibilities

Manage permissions and security, sandbox and release discipline, data model integrity, and change control across an Agentforce for Nonprofit (Nonprofit Cloud) organization supporting 100+ users.
Conduct routine data hygiene, quality audits, and monitoring.
Build and maintain lightweight automation, including Flows, validation rules, page layouts, reports, and AI agents, favoring system-native approaches and long-term sustainability.
Collaborate closely with data and system owners across various teams to ensure consistent, accurate, and well-integrated data practices.
Design and deliver training, office hours, and documentation to meet users' needs.
Convert repeated support questions into UX improvements, guides, or system changes.
Grow a self-service reporting culture by coaching users to build and trust reports and dashboards.
Design, build, and maintain reports and dashboards for reliable visibility into pipeline, activity, and results, and support ad hoc analytics needs.
Scope, prioritize, review, and safely inherit build work as the organization transitions from implementation to internal ownership.
Address technical debt and enable future innovation with attention to stakeholder needs, assessing and implementing third-party solutions, and maintaining/monitoring integrations.
Translate fundraiser and operations needs into clear requirements, including user stories, tradeoffs, and acceptance criteria.
Document how work happens across major and planned-giving moves management, direct marketing and segmentation, foundation relations, and prospect development, and keep documentation current.
Steward the constituency data model (households, giving credit, donor stages, gift summaries) in partnership with Development leadership.
Actively pursue professional development and contribute to a culture of learning by building skills and sharing knowledge.