Salesforce Administrator , Key for Business

Amazon • Austin, TX

3d • $127,100 - $172,000 • Onsite

About The Position

The Key for Business Salesforce Team is looking for a smart, motivated, and hard-working Salesforce Administrator to help develop and maintain a Salesforce instance supporting Amazon Key For Business teams. In this role you will be responsible for supporting core application functionality as well as new development for our global user base. You will use your business judgement and technical experience to design and build compelling new products for thousands of internal customers in a fast-paced and innovative environment.

Requirements

• 5+ years of working directly with engineering teams experience
• 2+ years of technical product or program management experience
• 2+ years of software development experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Nice To Haves

• 3+ years of working directly with engineering teams experience

Responsibilities

• Own some technical aspects of the Amazon Key For Business Salesforce instance such as integrations with internal tools, data quality, platform hygiene, systems configuration and maintenance, notification announcements, environment refresh, and AppExchange products.
• Manage configuration of new and existing Salesforce features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and other 3rd party applications.
• Partner with other system product owners to deliver tailored solutions that support business requirements, create a superlative user experience, and drive tangible business value.
• Pro-actively identify opportunities to leverage Salesforce in innovative ways to improve existing business processes, increase productivity, and support an organization scaling at a rapid pace.
• Collaborate with product owners, business stakeholders, and SMEs to support major project roll-outs, including training and troubleshooting for end-users.
• Manage Salesforce support requests and any escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed