Salesforce Business Systems Administrator

Clari + Salesloft

1d • Remote

About The Position

The Salesforce Business Systems Administrator will be a key member of the Enterprise Business Systems Team, leading strategy, planning, implementation, advanced configuration, and business process optimization efforts primarily within Salesforce (Sales Cloud and Service Cloud), with significant overlap into interconnected go-to-market (GTM) systems. The role involves serving as a Salesforce Administrator for Sales Cloud and Service Cloud, executing complex configuration, declarative development, security, and maintenance. It also includes partnering with stakeholders to interrogate business processes, managing integrations and data flow between Salesforce and key marketing/sales enablement systems, and acting as the product owner for key business systems. The position requires defining product roadmaps, prioritizing features, and managing the system lifecycle, as well as collaborating with business leaders to align system strategies with business goals and developing integrated system roadmaps. The administrator will identify and implement system-driven solutions to optimize business processes, improve efficiency, and reduce manual effort, while creating and maintaining comprehensive documentation and establishing/enforcing standards for system configuration management.

Requirements

• Bachelor's degree
• 2+ years hands-on experience as a Salesforce Administrator/Business Analyst
• Strong understanding of enterprise business systems (e.g., CRM, ERP, HRIS).
• Experience in designing, implementing, and supporting enterprise-level business systems.
• Proven experience with system integrations and middleware technologies.
• Excellent analytical, problem-solving, and process optimization skills.
• Strong communication, collaboration, and stakeholder management abilities.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Experience with business process mapping and documentation.
• Knowledge of system configuration management principles and best practices.
• Ability to define and promote best practices for system usage and administration.
• Project management skills, including planning, execution, and risk management.

Nice To Haves

• Salesforce Certification is a plus
• Experience in Sales or Business Operations is a plus

Responsibilities

• Serve as a Salesforce Administrator for Sales Cloud and Service Cloud, executing complex configuration, declarative development, security, and maintenance.
• Partner with stakeholders not just to fulfill requests, but to interrogate business processes and uncover the root challenges behind every feature request.
• Manage the integration and data flow between Salesforce and key marketing/sales enablement systems.
• Act as the product owner for key business systems, defining product roadmaps, prioritizing features, and managing the system lifecycle.
• Integrations and advanced configurations/support.
• Collaborate with business leaders across departments to align system strategies with business goals and develop integrated system roadmaps.
• Identify and implement system-driven solutions to optimize business processes, improve efficiency, and reduce manual effort.
• Create and maintain comprehensive documentation of system data flows, business processes, and configurations to ensure knowledge sharing and system maintainability.
• Establish and enforce standards and procedures for system configuration management to ensure consistency, reliability, and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level