Salesforce Administrator

Brooklyn Defender Services•New York, NY

12h•$75,000 - $95,000•Onsite

About The Position

BDS is seeking a Salesforce Administrator to join the Legal Operations Team. BDS is a public defense office representing low-income New Yorkers in criminal, family, immigration, and civil legal matters. Our work with clients is focused on the intersection of the legal systems that disproportionately impact Black and Brown people living below the poverty level in Brooklyn. BDS represents thousands of people each year who have diverse, complex, and multi-faceted legal needs. In addition to a zealous legal defense, our interdisciplinary teams of attorneys, social workers and advocates provide a wide range of legal and advocacy services, including housing, public benefits, education, and employment issues. To support this work, BDS utilizes a Salesforce-based legal case (matter) management system. Under the general direction of the Legal Technology Supervisor, the Salesforce Administrator will be responsible for assisting with the implementation, administration, maintenance, testing and support of BDS’s Salesforce environment.

Requirements

Bachelor’s Degree in Information Technology, Computer Science, or related field, or equivalent work experience.
Minimum of 1-2 years of Salesforce administration experience.
Salesforce Certified Platform Administrator certification required.
Experience implementing features in Salesforce Lightning.
Proficient in designing, building, and testing Flows that adhere to best practices.
Understanding of the capabilities and constraints of Salesforce architecture, including sharing and security.
Experience implementing Salesforce in a multi-department/multi-business unit environment
Curiosity and ability to learn new business processes and functions.
Business analysis and functional analysis experience, including requirements gathering and creating/deploying solutions to end users.
Ability to prioritize work with limited resources.
Strong problem-solving mindset.
Strong verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.

Nice To Haves

Additional Salesforce certifications, e.g. Salesforce Certified Platform Administrator II, Salesforce Certified Platform App Builder are a plus.
Experience with, or interest in learning, Lightning Web Components or Apex is a plus.
Understanding of legal services is a plus.

Responsibilities

Design and implement Salesforce configuration changes, including Flows, fields, page layouts, record types, and validation rules.
Partner with cross-functional stakeholders to identify, plan, and build improvements, enhancements, and system customization that solve critical organizational needs.
Administer users, profiles, permission sets, roles, and system access to maintain security and data integrity.
Participate in Q/A testing and promote changes from sandboxes to production.
Create and maintain reports and dashboards.
Handle user support tickets; triaging and escalating as needed.
Keep up-to-date end-user training materials and administrator system documentation.
Maintain, prioritize, and report on user requests and issues backlog.
Keep abreast of Salesforce and Litify system releases, features, and best practices, making recommendations to leaders about new features as appropriate.
Manage Salesforce integrations, include integration with a third-party document management system.
System administration of non-Salesforce applications as needed (e.g., document management system).
Additional assignments as needed.