Salesforce Administrator

i4DM • Millersville, MD

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About The Position

We are seeking a Salesforce Administrator, Mid to support mission-critical Salesforce implementations for the Department of Veterans Affairs (VA). In this role, you will contribute to the modernization and enhancement of enterprise systems that support call center operations, case management, and business process tracking across multiple VA departments. Our teams deliver solutions leveraging Salesforce Service Cloud, Experience Cloud, Omni-Channel routing, and Knowledge to enable efficient, scalable, and user-centered service delivery for Veterans and internal stakeholders. Depending on the engagement, you may also support Platform-only implementations focused on workflow automation, data management, and operational reporting. You will work within an Agile and DevSecOps environment alongside developers, administrators, architects, QA engineers, and product owners to design, build, and deliver secure and scalable solutions. This role requires close collaboration with business stakeholders to translate mission needs into technical solutions that improve service delivery and operational efficiency. In addition, we are increasingly leveraging AI-driven capabilities within Salesforce. The ideal candidate will have experience or strong interest in configuring and applying Salesforce Agentforce and related AI tools to enable intelligent automation, improve case handling, and enhance user and agent experiences. You will contribute to identifying practical AI use cases and implementing them in alignment with enterprise standards and governance.

Requirements

• 3–6 years Salesforce administration experience
• Strong configuration expertise (Flows, security, automation)
• Deep expertise in Flow and Lightning Platform
• Experience with Sales Cloud, Service Cloud and Experience Cloud
• Understanding of Data Cloud, AI, Agentforce, and analytics
• Experience supporting business stakeholders directly
• Understanding of release processes and Agile environments
• Strong analytical and communication skills

Nice To Haves

• Experience with Git, DevOps Center or Copado preferred

Responsibilities

• Design and implement Flows, approval processes, and security models
• Manage complex sharing rules and record access strategies
• Develop advanced reports and dashboards for business insights
• Lead user acceptance testing and release coordination
• Advise stakeholders on platform capabilities and best practices
• Ensure data integrity and implement governance standards
• Support change management and environment planning
• Collaborate with developers and architects for solution delivery

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed