Salesforce Administrator

AgWest Farm Credit•Spokane, WA

8d•$60,000 - $14,200•Hybrid

About The Position

AgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United States. AgWest is part of the 100+ year-old Farm Credit System – the leading provider of credit to American agriculture. AgWest champions the growth and advancement of agriculture, the value of rural communities, and the vital contribution our customers make to the economy and society. We serve customers in 59 locations throughout the West. We are in search of a Salesforce Administrator I, II or III to join our Application Services team in Spokane, Washington (Headquarters). This full-time position reports to the Director, Systems Administration and optimizes configuration, governance, and use of Salesforce and related and/or integrated applications to support effective customer and employee interaction and engagement across the enterprise. This position works with project teams, architects, technical development teams, third-party service providers, business leaders, and end users to address business challenges and drive adoption of Salesforce and related applications. After an initial in-office training period, this position is eligible for workplace flexibility and a one-time home office stipend. Employees are expected to continue working from their office location a minimum of 50% of the time.

Requirements

Salesforce Certified Administrator
Salesforce Certified Advanced Administrator
Generally, requires three to five years’ experience administering Salesforce
Bachelor’s degree in information systems, computer science, business or related field, or equivalent combination of education and experience
Ability to think critically and to translate business opportunities into customer-centric solutions

Nice To Haves

Experience in user adoption strategies and driving adoption of Salesforce and related applications
Experience with APIs, Mulesoft and/or other Salesforce integrations
Salesforce Certified Platform App Builder
Experience with Salesforce Shield
Experience with nCino Bank Operating System
Relevant hands-on Salesforce configuration experience in multiple enterprise environments

Responsibilities

Support design, configuration, integration and other operational activities ensuring effective and consistent use of Salesforce platform.
Map Salesforce and related applications capabilities and features to business goals to drive continuous improvement.
Collaborate with project teams and service providers on Salesforce, related applications and system integration best practices.
Assist in leading and driving adoption of Salesforce across the company.
Contribute to the operating model for Salesforce and related applications including both production support and continuous delivery.
Communicate system changes, assist with creation of training materials, and identify use cases in support of employee adoption.
Perform routine system administration tasks across all Salesforce and related applications components including maintenance of user roles, security settings, profiles and overall user entitlement access.
Develop and maintain comprehensive technical documentation on all solutions.
Provide technical subject matter expertise of Salesforce and related applications including leveraging emerging features. Maintain effective UI, leveraging Salesforce Lightning Components, and key integrations, leveraging APIs and Mulesoft.
Take an active role in cross-departmental projects as needed.
Develop and maintain a strong working knowledge of AgWest business practices, products and key systems.
Translate business, functional and technical requirements into well architected solutions that best leverage the Salesforce platform.
Oversee, participate in, and perform cost/benefit analysis for technical solutions design and build that consistently identify upstream and downstream impacts.
Exhibit leadership capabilities through the mentorship of less experienced and/or skilled team members.
independently manage the prioritization of tasks, queues, and project work to ensure efficient workflow and timely completion.
Perform all duties and maintain all standards in accordance with company policies, procedures, and internal controls.
Other duties as assigned.