Salesforce Administrator

Healthy Community Initiative • Northfield, MN

1d • Hybrid

About The Position

Healthy Community Initiative (HCI) is a dynamic nonprofit organization based in Rice County, MN. HCI co-creates innovative community partnerships and provides direct services to create healthy communities where all children, youth and families can thrive. HCI partners with the community to identify needs, build coalitions, secure funding, and implement projects to impact urgent social needs. HCI’s unique model has gained national recognition. HCI is committed to social justice, equitable opportunity, diverse representation, and creating a healthy, inclusive organizational culture.

We are seeking a skilled Salesforce Administrator to join our team with at least 3 years of experience in Salesforce administration. The successful candidate will be responsible for the overall performance, functionality, and maintenance of the Salesforce platform. The Salesforce Administrator will play a critical role in continuously improving the platform to support our programs and partnerships utilizing Nonprofit, Experience, and Service Clouds. This role has the option of: on-site, hybrid, or remote work.

Requirements

• At least 3 years of experience as a Salesforce Administrator.
• Experience with NPSP (Nonprofit success pack), PMM (Program Management Module), and/or Experience Cloud preferred.
• Salesforce Administrator Certification is preferred.
• Strong knowledge of Salesforce best practices and functionality in a nonprofit context.
• Experience performing bulk actions with data, e.g. using Salesforce Data Import Wizard, Data Loader, SQL, or similar.
• Excellent communication and collaboration skills to effectively work with diverse stakeholders including program staff, community partners, and IT staff.
• Ability to work independently and in a team environment to support program and partnership goals.
• Strong problem-solving skills to address complex challenges and to identify and implement effective solutions.
• Ability to communicate with a nontechnical audience.
• Experience with Tableau and/or PowerBi is preferred.

Nice To Haves

• Experience with NPSP (Nonprofit success pack), PMM (Program Management Module), and/or Experience Cloud
• Salesforce Administrator Certification
• Experience with Tableau and/or PowerBi

Responsibilities

• Manage the overall performance and functionality of the Salesforce platform to support organizational needs including youth development programs, partnerships with community organizations, and grant and fundraising platforms.
• Develop and maintain custom fields, objects, workflows, and reports that align with our organizational goals and programs.
• Provide training and support to end-users on Salesforce best practices, including program staff and community partners.
• Collaborate with program staff and community partners to optimize the platform for their needs and to support data sharing and collaboration. Identify and gather requirements from users and stakeholders.
• Salesforce user management including new user setup/deactivation and managing access and permissions (eg. profiles, permission set groups, public groups, roles, etc.)
• Maintain data quality through regular data cleansing and validation to ensure accurate reporting and analysis.
• Document Salesforce customizations including documentation and training materials for end users, as well as technical documentation to support maintenance of systems.
• Implement new features and functionality based on business requirements to enhance program effectiveness and efficiency.
• Stay up-to-date with the latest Salesforce releases and features and assess their potential impact on our supported programs and partnerships.

Benefits

• Pay: $65,000 - $70,000 per year
• Monthly Benefit Stipend: $400/month ($4,800 annually) for employees working 30+ hours/week, which can be applied toward health or other insurance premiums
• IRA Contribution: HCI matches employee contributions to a Simple IRA retirement plan
• Voluntary Benefits Access: Through our partner TriNet, employees have access to optional benefits including life, disability, legal, accident, and critical illness insurance
• Employee Assistance Program (EAP): Free access to confidential support for all employees
• Professional Development: We support continuous learning and will help you grow your skills to better serve our community
• Make a Difference: Contribute meaningfully to your community and make a direct impact on the lives of youth in Rice County
• Competitive Compensation: We conduct regular compensation reviews to ensure fair and competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees