Salesforce Administrator, Revenue Operations

ID.me•Mountain View, VA

17h•Onsite

About The Position

We are seeking a Salesforce Administrator to serve as the backbone of our Revenue Operations infrastructure. In this role, you will transition beyond standard administration to focus on the technical architecture, AI integration, and cross-platform automation that powers our revenue engine. The ideal candidate is a systems architect at heart—someone who understands how to maintain a "System of Record" while integrating it with modern data warehouses, AI models, and product-led growth (PLG) signals. You will be the technical guardrail for our internal automation efforts, ensuring that our systems remain secure, scalable, and highly performant. This role is 5 days onsite in Mountain View, CA or McLean, VA.

Requirements

Bachelor’s degree in Computer Science, Business Administration, or a related STEM field.
3+ years of Salesforce Administration experience in high-complexity, enterprise-grade environments.
Expert-level knowledge of Salesforce Flow, Process Builder, and a good understanding of Apex/SOQL logic.

Nice To Haves

Salesforce Administrator, Platform App Builder, or Data Cloud Consultant certifications are highly preferred.
Experience with Salesforce Data Cloud, Agentforce, or integrating Salesforce with external AI/ML models.
Familiarity with SOC2, GDPR, or other security frameworks as they relate to CRM governance.
A technical environment where they act as the bridge between "Business Needs" and "System Architecture."
A fast-paced environment that requires balancing immediate business agility with the discipline to build for scale and look beyond quick-fix solutions.
A forward-looking team that treats the CRM as a product and is eager to experiment with AI and automation.

Responsibilities

Own the technical maintenance and overall health of the Salesforce instance, including release management, performance monitoring, and technical debt reduction.
Architect and maintain secure data pipelines between Salesforce and our internal data warehousing (e.g., Snowflake, BigQuery) to ensure a single source of truth for all revenue data.
Partner with IT Security to implement and enforce rigorous governance, SSO, encryption standards, and granular permission sets to protect sensitive customer and financial data.
Act as the technical reviewer and governance lead for automation efforts initiated by internal SMEs and super users, ensuring all Flows and logic are scalable and non-conflicting.
Develop and maintain the technical framework that allows business units to build within the system while maintaining architectural integrity.
Refactor complex legacy processes into modern, efficient Salesforce Flows and managed triggers to increase system speed and reliability.
Support the technical integration of AI tools (e.g., Salesforce Agentforce, Claude or other external LLMs) into the sales workflow to automate routine tasks and provide predictive insights.
Work closely with Product Engineering to integrate product-usage signals into Salesforce, enabling automated triggers for Sales, Customer Success teams, and our Customers.
Stay at the forefront of the Salesforce ecosystem to identify and implement emerging technologies that can further automate and optimize the revenue cycle.

Benefits

comprehensive medical, dental, vision
health savings account
flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts)
basic and voluntary life and AD&D insurance
401(k) with company match
parental leave
ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays
short and long-term disability insurance
accident and critical illness insurance
referral bonus policy
employee assistance program
pet insurance
travel assistant program
wellbeing and childcare discounts
benefit advocates
a learning and development benefit