Sales & Revenue Operations Administrator

Multiview Corporation

6d • CA$90,000 - CA$120,000 • Hybrid

About The Position

We are a growing SaaS company seeking a Sales and Revenue Operations Administrator to play a critical hands‑on role in optimizing the systems, processes, and data that support our Sales, Client Success, and Marketing teams. This role is ideal for someone who enjoys working directly in the CRM, building workflows and automation, improving processes, and turning data into actionable insights. You will be a key partner to revenue leadership, helping ensure our go‑to‑market teams operate efficiently, consistently, and with strong data discipline as the business scales. This role partners closely with Sales Leadership, Client Success Leadership, and Marketing to align process, data, and systems across the full customer lifecycle.

Requirements

• Bachelor's degree in marketing, Business, Information Systems, Communications, or related field.
• 5+ years of hands-on experience with CRM administration.
• Experience with building and maintaining CRM workflows, reports, custom properties, and integrated tools, including using HubSpot CRM.
• Experience defining, building and maintaining a CPQ and other cross-team automated workflows, process and associated tooling
• Demonstrated experience cleaning, managing, and segmenting large data sets.
• Attention to detail
• Solid understanding of CRM best practices in SaaS industry
• HubSpot CRM, Marketing Hub, Sales Hub, and Service Hub (proficient to advanced).
• Data tools: Excel (advanced), HubSpot import/export, deduplication, and data cleansing tools.
• Proficient with API integrations, webhooks, or tools used to integrate systems.
• Basic understanding of HTML/CSS and email template design is an asset.
• Experience in B2B SaaS implementations of CRM solutions.
• Familiarity with GDPR, HIPAA, or data privacy requirements is a plus.

Nice To Haves

• Basic understanding of HTML/CSS and email template design is an asset.
• Familiarity with GDPR, HIPAA, or data privacy requirements is a plus.

Responsibilities

• Serve as a day‑to‑day administrator of HubSpot, acting as the system expert for Sales, Client Success, and Marketing
• Build, maintain, and continuously optimize CRM workflows, automations, and routing logic to support lead management, pipeline movement, renewals, and expansion
• Configure and manage pipelines, objects, properties, lifecycle stages, permissions, and integrations
• Ensure high data quality through validation rules, process controls, and regular audits
• Troubleshoot CRM issues and implement enhancements based on feedback from end users
• Design and maintain reports and dashboards to track sales performance, client success metrics, and marketing performance
• Analyze trends and surface actionable insights that inform decision-making and performance improvement
• Partner with Sales and GTM leadership to define KPIs and measurement frameworks
• Collaborate with IT and Operations teams to integrate CRM data with third-party systems, databases, and tools
• Partner with Sales, Client Success, and Marketing to document, improve, and scale revenue processes
• Identify inefficiencies or friction points and implement CRM-driven solutions to reduce manual work
• Support forecasting, pipeline reviews, and territory or capacity analysis as needed
• Create documentation and best practices to drive adoption and consistent system usage
• Create, manage, and refine dashboards and reports that track key operations metrics
• Provide insights and recommendations based on data trends and user behavior
• Ensure consistent campaign tracking, lead source and pipeline influence attribution and marketing ROI reporting
• Serve as the internal HubSpot expert and primary support contact for user questions, training, and troubleshooting
• Deliver training sessions, develop user documentation, and maintain CRM usage guidelines
• Promote CRM best practices to encourage adoption, productivity, and compliance across teams

Benefits

• Competitive Compensation with benefits
• 4 weeks’ vacation to start, additional paid time off to supplement work-life balance, wellness, and mental health days.
• The company paid competitive Benefits including Extended Health, Dental, Vision and more.
• Workplace Flexibility (Flexibility to work remotely in Ottawa or from our HR office)
• Health and Wellness Perks
• Continuous growth opportunities, professional development training support and leadership development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level