Sales Trainer

Howard Air•Phoenix, AZ

17h•$90,000 - $120,000•Hybrid

About The Position

At Howard Air, we are on a mission to elevate our Brand to new heights and are searching for a passionate and energy-driven Sales Coach to join our team. If you have a passion for teaching/mentoring and can bring a wealth of knowledge and experience to help our team excel, then this is your team. This role will develop, train, inspect, measure, and improve the sales process, while partnering with department leaders to ensure consistent execution and accountability.

Requirements

2+ years of residential HVAC, plumbing, electrical, or related home services experience.
Demonstrated sales training, coaching, or mentoring experience.
Strong understanding of residential sales processes and customer experience.
Confident public speaker with excellent communication skills.
Strong analytical, organizational, and leadership skills.
Ability to coach, influence, and hold others accountable.
Proficiency with Microsoft Office/Microsoft 365.
Willingness to travel throughout the Phoenix market and occasionally overnight as needed.

Nice To Haves

ServiceTitan experience preferred.

Responsibilities

Develop, standardize, and continuously improve the sales process across HVAC Equipment, HVAC Service, and Plumbing. Responsible for developing the process, training it, inspecting it, reporting on it, and working with department leadership to make sure it is being executed.
Lead classroom and field training, weekly role-play, objection handling, and targeted skill development.
Conduct regular ride-alongs with Comfort Advisors, technicians, and other customer-facing employees to observe and coach real customer interactions.
Oversee sales apprentice training, role-play, ride-alongs, competency assessments, and graduation standards.
Track and report key sales metrics including close rates, average tickets, opportunities, turn rates, and individual performance trends.
Partner with department managers on coaching plans, Success 1:1s, follow-up, and performance improvement.
Teach managers how to effectively coach and develop their sales teams rather than relying solely on the trainer.
Partner with call center leadership to align booking, lead quality, customer expectations, turnovers, and follow-up with the sales process.
Ensure HVAC Equipment, HVAC Service, and Plumbing operate under one consistent sales philosophy and process.
Identify performance gaps and translate field observations and data into actionable training and process improvements.