Sales Team Manager

Belk•Lakeland, FL

About The Position

The Sales Team Manager drives store sales and profitability by leading sales associates to deliver excellent customer service and meet sales and key metric goals. The role develops associates in effective selling techniques, successful store event execution, and maintaining an attractive store environment. Working collaboratively with other store leaders, the Sales Team Manager optimizes team performance and promotes memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position with monthly bonus eligibility.

Requirements

At least 3 years of retail leadership experience and dedication to customer experience excellence.
Ability to use analytics, experience, and judgment to make timely, effective business, people, and profitability decisions.
Skills and experience to perform the role and commitment to continuous learning.
Ability to develop others through mentorship, effective communication, and side-by-side coaching.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to move regularly throughout all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Inspire and motivate the team to deliver positive customer experiences and drive sales through team, customer, and community relationships, personalized service and product recommendations, and a visually appealing sales floor.
Develop and implement strategies for promotional and grassroots events, customer outreach, clienteling, and omnichannel initiatives.
Collaborate with store operations teams on floor sets, product placement, pricing, recovery, replenishment, and other operational activities.
Participate in weekly leadership workload planning meetings and partner with store HR to align associate schedules with business needs and traffic plans.
Build team knowledge and lead continuous training initiatives for service, selling, and operational excellence.
Set and communicate team priorities and expectations; review associate performance, coach associates, and support their development.
Drive retention and engagement by recognizing contributions, celebrating achievements, and fostering a positive store culture.
Support timely recruitment and hiring, conduct interviews, facilitate career development conversations, and oversee associate onboarding.
Manage shortage control and inventory accuracy, ensuring compliance with asset protection, product protection, safety, and security standards.