Sales Team Lead

Novuskin Med Spa • Las Vegas, NV

39d • $75,000 - $90,000 • Onsite

About The Position

Novuskin Medspa is looking for a high-energy, results-driven Call Center Sales Team Lead to lead our call center sales team and help drive significant growth in appointments, treatment sales, and revenue. This is not a traditional call center supervisor position. We are looking for someone who understands sales psychology, lead conversion, closing, follow-up, objection handling, and accountability in the aesthetics industry. You should be someone who can look at a sales dashboard, identify exactly where the team is losing opportunities, and take action to fix it. Our Call Center Sales Team Lead will be responsible for driving numbers, coaching salespeople, improving conversion rates, and helping turn marketing leads into booked appointments and paying patients. If you're competitive, motivated by numbers, and love winning-this may be the position for you. The Call Center Sales Team Lead will lead, coach, and motivate our call center representatives while maintaining a strong personal focus on sales production and revenue generation. You will be expected to lead the team from the front and set the standard for sales performance, monitor daily sales activity and immediately address performance gaps, coach representatives on how to convert leads into appointments, listen to calls and identify missed closing opportunities, teach effective objection handling and closing techniques, help representatives sell the value and results of treatments rather than simply discussing price, drive urgency and create compelling reasons for qualified leads to schedule, monitor and improve lead follow-up, assist with closing difficult or high-value opportunities, conduct daily sales huddles and performance reviews, develop contests, incentives, and strategies to motivate the team, work with management and marketing to maximize the return on every lead, identify trends in lead quality, sales performance, and customer objections, and hold team members accountable for their activity and results.

Requirements

• 3+ years of proven sales experience.
• Previous experience leading or supervising a sales team.
• Demonstrated history of meeting or exceeding sales goals.
• Strong closing and objection-handling skills.
• Experience working with high-volume inbound and/or outbound leads.
• Strong communication and interpersonal skills.
• Comfortable managing sales KPIs and performance dashboards.
• Strong CRM and computer skills.
• Ability to coach, motivate, and hold salespeople accountable.
• Ability to work in a fast-paced, performance-driven environment.
• Understand sales psychology, lead conversion, closing, follow-up, objection handling, and accountability in the aesthetics industry.
• Ability to look at a sales dashboard, identify where the team is losing opportunities, and take action to fix it.
• Know these numbers every day-not just at the end of the month.

Nice To Haves

• Experience in Medical aesthetics
• Medspa
• Plastic surgery
• Dermatology
• Healthcare
• Cosmetic sales
• Membership sales
• High-ticket sales
• Call center sales
• Lead-generation businesses
• Industry experience is a plus, but proven sales ability is more important.
• Experience in the medspa wellness space is a strong plus.
• You aren't afraid to make or take sales calls.
• You can coach someone because you've personally done it successfully.
• You know when a representative is making excuses versus actually facing a legitimate obstacle.
• You believe every lead deserves proper follow-up.
• You understand that speed and persistence matter.
• You can have difficult conversations with underperforming employees.
• You know how to motivate different personalities.
• You can turn a struggling sales team into a high-performing sales team.

Responsibilities

• Lead the team from the front and set the standard for sales performance.
• Monitor daily sales activity and immediately address performance gaps.
• Coach representatives on how to convert leads into appointments.
• Listen to calls and identify missed closing opportunities.
• Teach effective objection handling and closing techniques.
• Help representatives sell the value and results of treatments, rather than simply discussing price.
• Drive urgency and create compelling reasons for qualified leads to schedule.
• Monitor and improve lead follow-up.
• Assist with closing difficult or high-value opportunities.
• Conduct daily sales huddles and performance reviews.
• Develop contests, incentives, and strategies to motivate the team.
• Work with management and marketing to maximize the return on every lead.
• Identify trends in lead quality, sales performance, and customer objections.
• Hold team members accountable for their activity and results.
• Build rapport quickly.
• Ask effective discovery questions.
• Identify the patient's goals and motivations.
• Create urgency without being pushy.
• Present treatments confidently.
• Sell value instead of discounting.
• Overcome price objections.
• Handle "I need to think about it".
• Handle "I need to talk to my husband/wife".
• Convert inquiries into consultations.
• Follow up with leads who don't immediately book.
• Re-engage lost and dormant leads.
• Close the appointment.
• Create opportunities for additional treatments and services.
• Role-play sales calls, review recordings, correct sales techniques, and demonstrate the right way to close.
• Participate in daily sales management, including morning sales huddles, review of previous-day KPIs, daily sales goals, lead distribution and follow-up monitoring, call reviews, individual coaching, midday performance checks, end-of-day results review, identification of missed opportunities, recognition of top performers, and immediate coaching for underperforming representatives.

Benefits

• Competitive base compensation + performance-based bonus/incentive opportunities.
• 75k to 90k+
• Top performers will have the opportunity to earn additional compensation based on team sales performance, KPI achievement, and revenue growth.
• Compensation will be commensurate with experience and demonstrated ability to produce results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed