Sales Team Lead

Hilton Grand Vacations • Anaheim, CA

6h • Onsite

About The Position

The Sales Team Lead promotes and sells vacation packages to eligible on-site guests, generating revenue while representing Hilton Grand Vacations. The role responds to guest requests, provides location-related guest service, and helps guests learn about and preview HGV through mini-vacation package purchases. It also supports sales performance and operations by training team members, tracking location activity, communicating feedback, and working with resort and HGV partners.

Requirements

• At least 1 year of hospitality and/or client service experience.
• At least 1 year of retail or direct selling experience.
• Proficiency in Microsoft Office.
• High school diploma or GED.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Outstanding verbal communication skills.
• Dedication to providing best-in-class customer service.
• Confidence in building value and setting and achieving sales goals.
• Strong problem-solving and influence skills.

Nice To Haves

• At least 1 year of in-house marketing experience in the vacation ownership industry.
• BA/BS or bachelor's degree.

Responsibilities

• Proactively train new hires onsite and assist management with their location training.
• Send bi-weekly email communications to the Area Manager with feedback for the business partner.
• Track and provide commentary on new Honors Members and/or Players Club signups at the location.
• Review Trip Advisor comments and provide feedback.
• Act as a liaison with Hilton Resort and HGV.
• Ensure monthly location targets are met or exceeded.
• Assist in closing package transactions for team members.
• Provide guests with information and incentives according to local policies.
• Proactively approach eligible on-site guests to promote HGV through direct purchase of mini-vacation packages.
• Ensure guests meet the minimum eligibility requirements for package offers at the specific location.
• Complete required paperwork accurately and fully for each package sale.
• Provide location-related guest service to resort guests and visitors, including directing them to appropriate resort services for resort information.
• Notify the manager of collateral shortages.
• Review production reports and inform the manager of challenges.
• Provide no more than one welcome gift per family.

Benefits

• Competitive earnings package with income potential of $80K and above.
• Health benefits start on Day 1 for new hires.
• Medical, dental, and vision insurance for full-time Team Members.
• 401(k) plan.
• Paid Time Off (PTO) program.
• Travel benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED