Part Time Sales Team Lead - Bates Towne Crossing, Aubrey, TX

Charms, Rings & More•Aubrey, TX

7h•Onsite

About The Position

The Sales Team Lead assists Store Management with in-store supervision and personnel direction, provides leadership to associates, and delivers a high level of customer service. This role is a front-line member of the Retail Store Leadership Team at the Bates Towne Crossing location in Aubrey, Texas. The team lead supports sales, store operations, inventory, product care, visual merchandising, scheduling, security, associate training, and store events, and assumes a lead role when other leadership team members are absent.

Requirements

High school degree or equivalent.
At least one year of retail or customer service experience, or equivalent education/experience, is preferred.
Previous supervisory experience is preferred.
Pass a background check and an alcohol, controlled substance, and illegal drug screen that meets company standards before beginning.

Nice To Haves

Previous supervisory experience.

Responsibilities

Greet and assist guests with merchandise selection and purchases, and resolve guest issues effectively.
Keep the supervisor informed of product, guest, and personnel issues.
Monitor and approve guest returns in accordance with retail policies.
Monitor associate guest service levels and provide feedback as needed.
Use the GUESTS program when interacting with guests on the sales floor or by phone and when handling guest-owned jewelry.
Prepare and review supply orders from the JAC warehouse and prepare other orders through applicable purchasing channels.
Lead store opening and closing duties.
Provide leadership and training to associates, emphasizing guest service and sales; coordinate regular and seasonal associate training.
Delegate assignments to associates.
Assist with annual inventory, cycle counting, inventory adjustments, and merchandise shipping and receiving in accordance with company procedures; notify appropriate retail and corporate personnel about inventory issues.
Participate in and assist with regularly scheduled store meetings.
Implement plans for company special events and promotions and develop and conduct team-building activities.
Monitor product trends and retail changes and communicate them to the District Manager.
Operate service equipment and train staff to use service-area equipment and small tools; ensure product care services meet or exceed operational standards.
Stage, set up, maintain, and replace display items according to visual merchandising guide parameters, and assist store management in maintaining company presentation standards.
Process employee purchases when the Store Manager or Assistant Manager is absent.
Ensure company security procedures are followed to protect assets.
Review or create employee schedules when the Store Manager or Assistant Manager is absent; approve schedules as needed to meet operational and budgetary guidelines and customer service levels.
Demonstrate strong written and verbal communication, attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
Assume the lead role when other leadership team members are absent.
Build and maintain effective relationships with internal and external stakeholders and collaborate with departmental and cross-functional teams to establish trust and credibility.
Assist in other areas as assigned by the supervisor.