Full Time Sales Team Lead - Bates Towne Crossing, Aubrey, TX
About The Position
The Sales Team Lead assists Store Management with in-store supervision and personnel direction, providing leadership to associates and a high level of customer service. The role is a front-line member of the Retail Store Leadership Team at the Bates Towne Crossing location in Aubrey, Texas. The position supports sales-floor service, associate training, store operations, inventory, product care, visual merchandising, scheduling, and asset security. The Sales Team Lead may assume leadership duties when other leadership team members are absent and may assist in other areas as assigned. The duties listed describe essential job functions but are not exhaustive; management may assign or reassign responsibilities. Employees must be able to perform essential duties with or without reasonable accommodation and demonstrate customer-service commitment, integrity, and productive teamwork.
Requirements
- High school degree or equivalent; equivalent education or experience may be considered.
- Minimum of 1 year of retail or customer service experience is preferred, or equivalent education/experience.
- Previous supervisory experience is preferred.
- Pass a background check and an alcohol, controlled-substance, and illegal-drug screen that meets company standards before beginning.
- Ability to competently perform essential duties with or without reasonable accommodation.
- Demonstrated commitment to effective customer service, integrity, and productive teamwork.
- Strong written and verbal communication skills, attention to detail, and organizational skills.
- Ability to multitask in a fast-paced environment.
Nice To Haves
- At least 1 year of retail or customer service experience, or equivalent education/experience.
- Previous supervisory experience.
Responsibilities
- Greet guests and assist them with merchandise selection and purchases.
- Resolve guest issues effectively and keep the supervisor informed of product, guest, or personnel issues.
- Monitor and approve guest returns in accordance with retail policies.
- Monitor associate guest-service levels and provide feedback as needed.
- Use the GUESTS program when interacting with guests on the sales floor or by phone and when handling guest-owned jewelry.
- Prepare and review supply orders from the JAC warehouse and prepare orders for other items through applicable purchasing channels.
- Perform leadership responsibilities for store opening and closing duties.
- Provide leadership and training to associates, emphasizing guest service and sales; coordinate regular and seasonal training and delegate assignments.
- Assist with annual inventory, cycle counting, inventory adjustments, and merchandise shipping and receiving in accordance with company procedures; notify appropriate retail and corporate personnel of inventory issues.
- Participate in and assist with regularly scheduled store meetings.
- Implement plans for participation in company special events and promotions.
- Develop and conduct team-building activities.
- Monitor product trends and retail changes and communicate them to the District Manager.
- Operate service equipment and small tools, including polish motors, handheld polishers, PUK weld equipment, pin finisher units, and ultrasonic units; use related chemicals and train staff to operate equipment.
- Ensure product-care services meet or exceed operational standards.
- Stage, set up, maintain, and replace display items according to visual merchandising guide parameters.
- Assist store management in maintaining company standards for store presentation.
- Process employee purchases when the Store Manager, Assistant Manager, or Co-Manager is absent.
- Ensure company security procedures are used to protect assets.
- Review or create employee schedules when the Store Manager, Assistant Manager, or Co-Manager is absent.
- Approve store schedules to ensure they meet operational and budgetary guidelines and customer-service levels, as needed.
- Demonstrate strong written and verbal communication, attention to detail, organization, and the ability to multitask in a fast-paced environment.
- Observe safety regulations, participate in safety training, and report unsafe conditions to appropriate company personnel.
- Adhere to company policies, including attendance, freedom from harassment, and electronic communication guidelines.
- Assume a lead role in the absence of other leadership team members.
- Build and maintain effective relationships with internal and external stakeholders.
- Collaborate with departmental and cross-functional teams to build positive working relationships and organizational trust and credibility.
- Assist in other areas as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
