Part Time Sales Team Lead - Bates Towne Crossing, Aubrey, TX

James Avery Artisan Jewelry•Aubrey, TX

About The Position

The Sales Team Lead assists Store Management with in-store supervision and directing personnel. The role provides leadership to associates and delivers a high level of customer service as a front-line member of the Retail Store Leadership Team at the Bates Towne Crossing location in Aubrey, Texas. Responsibilities include assisting guests with merchandise selection and purchases, resolving guest concerns, monitoring service levels and returns, and keeping supervisors informed of product, guest, and personnel issues. The Team Lead supports ordering, store opening and closing, associate training and delegation, inventory activities, store meetings, company events and promotions, team building, and communication of product and retail trends. The role also performs and oversees in-store product care services, including operating and training staff on service equipment, and supports visual merchandising and store presentation. When other leaders are absent, the Team Lead may process employee purchases, create or review employee schedules, approve schedules as needed, and assume the lead role. The position requires effective communication, attention to detail, organization, multitasking, and strong working relationships with internal and external stakeholders.

Requirements

High school degree or equivalent, or equivalent education/experience.
At least 1 year of retail or customer service experience is preferred.
Pass a background check and an alcohol, controlled substance, and illegal drug screen that meets Company standards before beginning work.
Strong written and verbal communication skills, attention to detail, and organizational skills.
Ability to multitask in a fast-paced environment.
Ability to operate product-care service equipment and related small tools and chemicals, and train staff in their use.

Nice To Haves

Previous supervisory experience.

Responsibilities

Greet guests and assist with merchandise selection and purchases.
Resolve guest issues effectively and keep the supervisor informed of product, guest, and personnel issues.
Monitor and approve guest returns in accordance with retail policies.
Monitor associate guest-service levels and provide feedback as needed.
Use the GUESTS program when interacting with guests on the sales floor or by phone and when handling guest-owned jewelry.
Prepare and review supply orders from the JAC warehouse and prepare orders for other items through applicable purchasing channels.
Perform leadership responsibilities for store opening and closing duties.
Provide leadership and training to associates, coordinate regular and seasonal training, and delegate assignments.
Assist with annual inventory, cycle counts, inventory adjustments, and shipping and receiving while following company procedures; notify appropriate retail and corporate contacts about inventory issues.
Participate in and assist with regularly scheduled store meetings.
Implement plans for participation in company special events and promotions.
Develop and conduct team-building activities.
Monitor product trends and retail changes and communicate them to the District Manager.
Operate product-care service equipment and train staff to operate service-area equipment and small tools.
Ensure product-care services meet or exceed operational standards.
Stage, set up, maintain, and replace display items according to visual merchandising guide parameters.
Assist Store Management in maintaining company standards for overall store presentation.
Process employee purchases in the absence of the Store Manager or Assistant Manager.
Ensure company security procedures are used to protect assets.
Review or create employee schedules in the absence of the Store Manager or Assistant Manager, and approve schedules as needed to meet operational, budgetary, and customer-service requirements.
Demonstrate strong written and verbal communication, attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
Assume the lead role in the absence of other leadership team members.
Build and maintain effective relationships with internal and external stakeholders and collaborate with departmental and cross-functional teams.
Assist in other areas as assigned by the supervisor.