Full Time Sales Team Lead - Bates Towne Crossing, Aubrey, TX

Charms, Rings & More•Aubrey, TX

9h•Onsite

About The Position

The Sales Team Lead assists Store Management with in-store supervision and personnel direction, provides leadership to associates, and delivers a high level of customer service. This role is a front-line member of the Retail Store Leadership Team at the Bates Towne Crossing location in Aubrey, Texas. The position supports sales, guest service, associate training, store operations, inventory management, product care, visual merchandising, scheduling, and asset protection. The Sales Team Lead may assume the lead role when other leadership team members are absent and assist in other areas as assigned.

Requirements

High school degree or equivalent, with a minimum of one year of retail or customer-service experience preferred, or equivalent education and experience.
Pass a background check and an alcohol, controlled-substance, and illegal-drug screen that meets company standards before beginning work.
Ability to perform the essential duties competently, with or without reasonable accommodation.
Commitment to effective customer-service delivery and integrity, and ability to work productively as a member of a team or work group.
Strong written and verbal communication skills, attention to detail, and organizational skills.
Ability to multitask in a fast-paced environment.

Nice To Haves

Previous supervisory experience.

Responsibilities

Greet and assist guests with merchandise selection and purchases, resolve guest issues, and keep the supervisor informed of product, guest, or personnel concerns.
Monitor and approve guest returns in accordance with retail policies, and monitor associate guest-service levels while providing feedback as needed.
Use the GUESTS program when interacting with guests in person or by phone and when handling guest-owned jewelry.
Prepare and review supply orders from the JAC warehouse and place orders for other items through applicable purchasing channels.
Perform store opening and closing leadership duties.
Provide leadership and training to associates, emphasizing guest service and sales; coordinate regular and seasonal training and delegate assignments.
Assist with the annual inventory process and ensure it follows established processes and guidelines.
Assist with inventory cycle counting, inventory adjustments, and merchandise shipping and receiving in accordance with company procedures; notify appropriate retail and corporate personnel about inventory issues.
Participate in and help conduct regularly scheduled store meetings, implement plans for company events and promotions, and develop and conduct team-building activities.
Monitor product trends and retail changes and communicate them to the District Manager.
Operate in-store service equipment and related tools and chemicals, train staff to use service-area equipment and tools, and ensure product-care services meet or exceed operational standards.
Stage, set up, maintain, and replace display items according to visual merchandising guide parameters, and help maintain company store-presentation standards.
Process employee purchases when the Store Manager, Assistant Manager, or Co-Manager is absent.
Ensure company security procedures are followed to protect assets.
Review or create employee schedules when the Store Manager, Assistant Manager, or Co-Manager is absent, and approve schedules to meet operational and budgetary guidelines and customer-service needs.
Demonstrate strong written and verbal communication, attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
Observe safety regulations, participate in safety training, and report unsafe conditions to appropriate company personnel.
Follow company policies, including attendance, harassment-prevention, and electronic-communication guidelines.
Build and maintain effective relationships with internal and external stakeholders; collaborate with departmental and cross-functional teams to build positive working relationships and trust.
Assume the lead role in the absence of other leadership team members and assist in other areas as assigned.