Part Time Sales Team Lead - Bar W Marketplace - Leander, TX

Charms, Rings & More•Georgetown, TX

About The Position

The Part Time Sales Team Lead supports Store Management with in-store supervision and personnel direction, provides leadership to associates, and delivers a high level of customer service. The role is a front-line member of the Retail Store Leadership Team at the Bar W Marketplace location in Georgetown/Leander, Texas. The Sales Team Lead supports sales, guest service, store operations, associate training, inventory, product care, visual merchandising, scheduling, and security. The role assumes leadership responsibilities when other leadership team members are absent and assists in other areas as assigned by a supervisor.

Requirements

High school degree or equivalent; equivalent education or experience is acceptable.
A minimum of 1 year of retail or customer service experience is preferred, or equivalent education/experience.
Pass a background check and an alcohol, controlled substance, and illegal drug screen that meets company standards before beginning.
Strong written and verbal communication skills, attention to detail, and organizational skills.
Ability to multitask in a fast-paced environment.

Nice To Haves

Previous supervisory experience.

Responsibilities

Greet and assist guests with merchandise selection and purchases, and resolve guest issues effectively.
Keep the supervisor informed about product, guest, and personnel issues.
Monitor and approve guest returns according to retail policies.
Monitor associate guest-service levels and provide feedback as needed.
Use the GUESTS program when interacting with guests on the sales floor or by phone and when handling guest-owned jewelry.
Prepare and review supply orders from the JAC warehouse and prepare orders for other items through applicable purchasing channels.
Lead store opening and closing duties.
Provide leadership and training to associates, emphasizing guest service and sales; coordinate regular and seasonal associate training; and delegate assignments.
Assist with the annual inventory process and ensure it follows established processes and guidelines.
Assist with inventory cycle counting, inventory adjustments, and merchandise shipping and receiving in accordance with company procedures; notify appropriate retail and corporate contacts when inventory issues are discovered.
Participate in and assist with regularly scheduled store meetings.
Implement plans for participation in company special events and promotions, and develop and conduct team-building activities.
Monitor product trends and changes in retail and communicate them to the District Manager.
Operate product-care service equipment and train staff to operate service-area equipment and small tools; ensure product-care services meet or exceed operational standards.
Stage, set up, maintain, and replace display items according to visual merchandising guide parameters, and assist Store Management in maintaining company store-presentation standards.
Process employee purchases when the Store Manager or Assistant Manager is absent.
Ensure company security procedures are followed to protect assets.
Review or create employee schedules when the Store Manager or Assistant Manager is absent; approve schedules as needed to ensure operational and budgetary compliance and adequate customer-service levels.
Demonstrate strong written and verbal communication, attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
Assume the lead role in the absence of other leadership team members.
Build and maintain effective relationships with internal and external stakeholders; collaborate with departmental and cross-functional teams to build positive working relationships and trust.
Assist in other areas as assigned by the supervisor.