Part Time Sales Team Lead - Bar W Marketplace - Leander, TX

James Avery Artisan Jewelry•Georgetown, TX

2d•Onsite

About The Position

The Sales Team Lead assists Store Management with in-store supervision and directing personnel, provides leadership to associates, and delivers a high level of customer service. This role is part of the front-line Retail Store Leadership Team at the Bar W Marketplace location in Georgetown/Leander, Texas. The position supports sales-floor operations, guest service, returns, ordering, store opening and closing, associate training, inventory, meetings, events, and team building. It also performs product-care services and trains staff on service equipment, helps maintain visual merchandising and store presentation, supports scheduling and employee purchases when management is absent, and follows security procedures. The Sales Team Lead assumes a lead role when other leadership team members are absent and assists with other duties as assigned.

Requirements

High school degree or equivalent, with a minimum of one year of retail or customer-service experience preferred, or equivalent education and experience.
Pass a background check and an alcohol, controlled-substance, and illegal-drug screen that meets company standards before beginning work.
Strong written and verbal communication skills, attention to detail, and organizational skills.
Ability to multitask in a fast-paced environment.

Nice To Haves

Previous supervisory experience.

Responsibilities

Greet guests and assist them with merchandise selection and purchases.
Resolve guest issues effectively and keep the supervisor informed about product, guest, or personnel issues.
Monitor and approve guest returns according to retail policies.
Monitor associate guest-service levels and provide feedback.
Use the GUESTS program when interacting with guests in person or by phone and when handling guest-owned jewelry.
Prepare and review supply orders from the JAC warehouse and order other items through applicable purchasing channels.
Lead store opening and closing duties.
Provide leadership and training to associates, emphasizing guest service and sales; coordinate regular and seasonal training and delegate assignments.
Assist with annual inventory, cycle counting, inventory adjustments, and merchandise shipping and receiving in accordance with company procedures; notify the appropriate retail and corporate contacts of inventory issues.
Participate in and help conduct regularly scheduled store meetings.
Implement plans for participation in company special events and promotions.
Develop and conduct team-building activities.
Monitor retail product trends and changes and communicate them to the District Manager.
Operate product-care service equipment and small tools, and train staff to use them.
Ensure product-care services meet or exceed operational standards.
Stage, set up, maintain, and replace display items according to visual merchandising guidelines.
Assist store management in maintaining company standards for overall store presentation.
Process employee purchases when the Store Manager or Assistant Manager is absent.
Ensure company security procedures are followed to protect assets.
Review or create employee schedules when the Store Manager or Assistant Manager is absent.
Approve store schedules as needed, ensuring they meet operational and budgetary guidelines and customer-service levels.
Assume the lead role when other leadership team members are absent.
Build and maintain effective relationships with internal and external stakeholders and collaborate with departmental and cross-functional teams.
Assist in other areas as assigned by the supervisor.