Part Time Sales Team Lead - Cedar Hill, TX

James Avery Artisan Jewelry•Cedar Hill, TX

2h•Onsite

About The Position

The Sales Team Lead assists Store Management with in-store supervision and personnel direction, providing leadership to associates and delivering a high level of customer service. The role is a front-line member of the Retail Store Leadership Team at the Hillside Village location in Cedar Hill, Texas. The position supports sales, guest service, inventory, staff training, store operations, product care services, visual merchandising, scheduling, and asset protection. The Sales Team Lead also assumes a lead role when other leadership team members are absent and performs other duties as assigned.

Requirements

High school degree or equivalent, or equivalent education and experience.
At least one year of retail or customer service experience is preferred, or equivalent education and experience.
Pass a background check and an alcohol, controlled substance, and illegal drug screen meeting company standards before beginning work.
Strong written and verbal communication skills.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Ability to operate product-care service equipment and small tools, including a polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultrasonic unit, and related chemicals.

Nice To Haves

Previous supervisory experience.

Responsibilities

Greet guests and assist them with merchandise selection and purchases.
Resolve guest issues effectively and keep the supervisor informed of product, guest, and personnel issues.
Monitor and approve guest returns in accordance with retail policies.
Monitor associate guest-service levels and provide feedback as needed.
Use the GUESTS program when interacting with guests on the sales floor or by phone and when handling guest-owned jewelry.
Prepare and review supply orders from the JAC warehouse and prepare orders for other items through applicable purchasing channels.
Perform store opening and closing leadership duties.
Provide leadership and training to associates, emphasizing guest service and sales; coordinate regular and seasonal training and delegate assignments.
Assist with annual inventory, cycle counts, inventory adjustments, and merchandise shipping and receiving while following company procedures; report inventory issues to appropriate retail and corporate personnel.
Participate in and assist with regularly scheduled store meetings.
Implement plans for participation in company special events and promotions.
Develop and conduct team-building activities.
Monitor product trends and changes in retail and communicate them to the District Manager.
Operate service equipment and small tools to complete in-store product-care services, and train staff to operate that equipment.
Ensure product-care services meet or exceed operational standards.
Stage, set up, maintain, and replace display items according to visual merchandising guide parameters.
Assist Store Management in maintaining company standards for overall store presentation.
Process employee purchases when the Store Manager or Assistant Manager is absent.
Ensure company security procedures are followed to protect assets.
Review or create employee schedules when the Store Manager or Assistant Manager is absent; approve schedules as needed to ensure operational and budgetary compliance and adequate customer-service levels.
Demonstrate strong written and verbal communication, attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
Assume a lead role in the absence of other leadership team members.
Build and maintain effective relationships with internal and external stakeholders, collaborating with departmental and cross-functional teams to establish positive working relationships, trust, and credibility.
Assist in other areas as assigned by the supervisor.