Sales Support Team Coordinator

Full Compass Systems•Madison, WI

2d•Hybrid

About The Position

Love what you do. Support the pros behind the shows! Full Compass Systems is a family-owned business with nearly 50 years of building strong relationships with both employees and customers. We are a one stop shop for audio, video, lighting, and musical equipment, serving organizations of all sizes from Fortune 100 companies to local startups and everything in between.

Requirements

High school diploma, or equivalent.
Familiarity with using Microsoft Office Suite.
Independently motivated.
Excellent interpersonal skills
Effective active listening and communication skills
Proven time-management and prioritization skills
Able to manage multiple tasks and competing priorities
Strong analytical and problem-solving capabilities
Highly detail-oriented and accurate

Nice To Haves

Bachelor’s Degree Preferred, or equivalent years of related experience.
Prior customer service/sales support preferred.
Prior experience with Pro Audio, Video, Lighting preferred.

Responsibilities

Support sales staff in troubleshooting and resolving issues related to sales orders, including billing, technical, and logistical challenges.
Assist sales team members in preparing and building proposal documents for customer presentations.
Communicate estimated delivery dates and order status updates to customers via email and phone.
Enter and configure orders in the system to accurately reflect approved proposals.
Partner with the Approvals and Accounting teams to ensure customer orders are processed, reviewed, and approved efficiently.
Manage part-add requests and collaborate with the Product Data team to prevent duplicate entries and ensure timely creation of new parts.
Work closely with the Director of National Sales and Manager of Sales Operations to identify challenges and opportunities that increase revenue and reduce administrative burden on the sales team.
Develop strong familiarity with key customer accounts and collaborate with sales representatives to ensure exceptional customer experience.
Assist in maintaining and updating Salesforce data and workflows.
Perform additional duties and responsibilities within the scope of this role as business needs evolve.