Sales Support Specialist

Columbia Safety & Supply Family of Companies • Columbia, MO

10d • Onsite

About The Position

As a Sales Support Specialist, you’ll partner with clients and our internal team to support corporate accounts and ensure a seamless customer experience. You’ll manage orders, deliver excellent service, and leverage our Gearcor Marketplace platform for efficiency.

Requirements

• Broad knowledge and experience with technology and software platforms
• Above-average computer skills
• Excellent interpersonal skills
• Excellent phone communication
• Excellent organizational skills and capacity to develop strategy
• Excellent written and oral communication skills

Responsibilities

• Support order management and processing by working with customers to ensure prompt product delivery
• Learn and understand client operational structure and adapt company platform(s) to meet needs
• Creatively troubleshoot and resolve issues, building strategy for resolution before problems arise
• Establish and maintain consistent communication methods and cadence with clients
• Become an expert in Gearcor products and their relevance to clients
• Work collaboratively with cross-functional teams to create an excellent client experience
• Provide honest, consistent, and actionable feedback to Senior Account Manager(s)
• Other duties as needed to create an exceptional experience for our stakeholders

Benefits

• Health, Vision & Dental Insurance with company contributions
• Company HSA Contributions
• Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• 401k Matching Options with no Vesting Requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees